topic Re: DHCP not working in Broadband

DHCP not working

MattMiller — Sat, 25 Dec 2021 23:01:51 GMT

Hi All,

it appears the DHCP has stopped working on my router.

I have factory defaulted and it still doesn’t work.

the only way I can get a device to connect is to manually enter an IP Address and set a dns server.

This issue is on LAN and WiFi.

Also, this issue “just happened out of no where”. It has been running fine for months without issue.

Any advice or should I contact TalkTalk for a replacement router?

thanks

Matt

Re: DHCP not working

Skynet_TX — Sat, 25 Dec 2021 23:08:51 GMT

Hi @MattMiller,

If a factory reset has not helped then it might be best to contact TalkTalk for help, the staff here on the community will be able to help, but they won't be back until 29th, if you wanted to phone or use the live chat then the Christmas opening times can be found here.

Re: DHCP not working

Chris-TalkTalk — Wed, 29 Dec 2021 14:16:08 GMT

Hi Matt,

How are you getting on, do you still need assistance?

Chris

Re: DHCP not working

MattMiller — Wed, 29 Dec 2021 14:39:28 GMT

Hi Chris,

I have spoken to support via online chat and they have ordered a new router for me. Hopefully it will be here soon,

thanks

Matt

Re: DHCP not working

Chris-TalkTalk — Wed, 29 Dec 2021 15:20:22 GMT

OK thanks Matt, just let us know if you need any further assistance 🙂

Chris

Re: DHCP not working

MattMiller — Fri, 31 Dec 2021 17:14:05 GMT

Hi Chris, I received my new router today and everything appears to be working, well, sort of!

Technically everything is working but the user GUI on the router doesn't appear to be very well. It's hard to explain, but one example is on port forwarding I have to have the ENABLE button set to OFF, for it to actually work! If I click so its green and enabled then the port forwarding stops working.

The firmware version on this router is: SG4K10001400t

Is this an old firmware version? And can it be updated to the latest somehow please?

Thanks

Matt

Re: DHCP not working

Skynet_TX — Fri, 31 Dec 2021 18:42:36 GMT

Hi,

Yes that is an old firmware version, but it is fairly normal for routers to be sent out with that version on them, you should find that the firmware will automatically update overnight within the first few nights. The GUI is much improved on the later firmware.

Re: DHCP not working

Anonymous — Tue, 04 Jan 2022 06:34:24 GMT

Morning,

Thanks for the update. I've checked and can see that the firmware has now been updated. How is the connection at the moment?

Thanks