topic [New Customer] Do Talktalk notify your when the setup package/router has been posted/shipped out? in Broadband

[New Customer] Do Talktalk notify your when the setup package/router has been posted/shipped out?

Pete_81 — Sat, 01 Jan 2022 14:50:51 GMT

Hi all

I live in a small flat that's got a broken intercom (working on getting it fixed) and don't want to miss the package containing the setup kit/router etc.

Does anyone know if Talktalk send out a text/email informing me that's it's been shipped so I can keep an eye out for the post/delivery drivers? (The installation engineer isn't due until Jan 19th.)

Thanks!

Re: [New Customer] Do Talktalk notify your when the setup package/router has been posted/shipped out

ferguson — Sat, 01 Jan 2022 15:01:07 GMT

You should see details of any outstanding orders by logging into My Account and the courier will generally notify you directly.

Re: [New Customer] Do Talktalk notify your when the setup package/router has been posted/shipped ...

Arne-TalkTalk — Tue, 04 Jan 2022 11:46:00 GMT

Hi @Pete_81

Thanks for your post

There is usually a tracking number

I can PM it to you but first can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards