1st jan 2022 wifi down

mmustaqim1234 — Sat, 01 Jan 2022 18:31:13 GMT

Anyone have any information or anyone from talk talk able to provide an update on why the broadband/WiFi has been down all night and what is being done to repair this?

Additionally, what is the estimated repair date/time?

Re: 1st jan 2022 wifi down

Skynet_TX — Sat, 01 Jan 2022 20:26:36 GMT

Hi @mmustaqim1234,

What model of router do you have, and what light(s) are showing on it ?

It would be worth going to the Service Centre to run a connection test on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

If your master phone socket has a test socket then you could also try the router in there, that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile.

Then they will hopefully be able to respond to this post within a few working days. You may get faster support from the live chat or calling customer services on 0345 172 0088 during opening hours (Christmas opening hours are listed on that screen).

Re: 1st jan 2022 wifi down

Anonymous — Tue, 04 Jan 2022 07:36:23 GMT

Hello,

Can you please update your community profile to include your:

Name

Telephone number

Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

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1st jan 2022 wifi down

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