topic Re: no internet in Broadband

no internet

tigger2 — Sun, 02 Jan 2022 14:52:05 GMT

I nternet down since 31/12

Line checked,told everything OK,but it isnt!

Done the trouble shooting,no joy.

cannot get response from "live chat"

Anyone out there that can get me to them please?

Re: no internet

KeithFrench — Sun, 02 Jan 2022 14:59:52 GMT

What router do you have & what lights are on there currently?

Re: no internet

Gliwmaeden2 — Sun, 02 Jan 2022 15:00:20 GMT

There doesn't appear to be any support from staff on here, @tigger2.

Chat is "officially" available according to the hours publicised here.....

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

Re: no internet

Gliwmaeden2 — Sun, 02 Jan 2022 15:14:44 GMT

@tigger2, respond to @KeithFrench on here. Not staff, but may well be able to help you.

Re: no internet

KeithFrench — Mon, 03 Jan 2022 15:10:29 GMT

From the later thread that you created, it is obvious that you have an authentication issue, only TalkTalk can rectify this. Please either wait for the TalkTalk support staff on here who will be back tomorrow or contact the service centre.

Re: no internet

Anonymous — Tue, 04 Jan 2022 09:27:13 GMT

Morning,

I'm sorry to hear this. I can see that there is currently an incident raised for this. I will check again later on this afternoon to see if there are any additional updates on this fault.

Thanks

Re: no internet

Anonymous — Tue, 04 Jan 2022 12:46:33 GMT

Hi,

Please can you retest and let us know if everything is now ok?

Thanks