topic Re: Moving House but no new permanent address in Broadband

Moving House but no new permanent address

HillierRoad — Mon, 03 Jan 2022 12:51:35 GMT

I would be most grateful for some advice. I am moving out of my property at the end of the month and am keen to maintain my contract but do not yet have a permanent address. I have been advised by Talktalk that it is possible to keep services at my house even though I will be moving out and I can then call them as and when I have purchased a new house. The incoming owners will not be moving in immediately as they will be undertaking renovations. Has anyone done this? Otherwise, I will need to cancel the contract.

Re: Moving House but no new permanent address

Gliwmaeden2 — Mon, 03 Jan 2022 13:27:02 GMT

It's definitely possible to get a bar on all outgoing calls, @HillierRoad. However, you would probably need to be careful to liaise with the new owners, as the timing of moving to your new home and them actually moving into your old one is not necessarily going to match.

Wait for staff to reply on here. They'll have to identify your account from your community forum profile details.

Please add your Talktalk landline number by going via your avatar/name; settings; launch profile wizard.

Further security checks may then be required.

Re: Moving House but no new permanent address

HillierRoad — Tue, 04 Jan 2022 10:26:26 GMT

Thank you very much.

Re: Moving House but no new permanent address

Gliwmaeden2 — Tue, 04 Jan 2022 10:42:48 GMT

It looks like you still need to complete your community forum profile details, @HillierRoad. Make sure that you put in the current landline phone number. Save changes.

Re: Moving House but no new permanent address

Arne-TalkTalk — Thu, 06 Jan 2022 15:03:48 GMT

Hi HillierRoad

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards