topic Re: I need a new router i think in Broadband

I need a new router i think

Kelver — Mon, 03 Jan 2022 14:08:02 GMT

My Internet isn't functioning... Power button is green and wireless light flashing thats it

Tried the live chat they told me to turn it off for 20 mins then return if i needed help looks like hard ware issue more than software

Tried to get back in chat but they just started the steps again ibstead of moving to the next issue and then the chat cut out

Re: I need a new router i think

KeithFrench — Mon, 03 Jan 2022 15:54:42 GMT

This sounds far more like a problem with the line than a faulty router. What happens if you connect the router to the test socket located behind the master socket's removable faceplate via a new microfilter?

Re: I need a new router i think

Kelver — Tue, 04 Jan 2022 09:14:38 GMT

Ive tried that it doesnt work

Re: I need a new router i think

Karl-TalkTalk — Tue, 04 Jan 2022 09:53:50 GMT

Hi Kelver

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

Thanks

Karl.

Re: I need a new router i think

Kelver — Tue, 04 Jan 2022 11:44:02 GMT

Added my number to my account

Re: I need a new router i think

Karl-TalkTalk — Tue, 04 Jan 2022 12:10:05 GMT

Line tests are clear but I can see the router is not in sync. I've a router on the way to you to see if this is the problem.

Thanks

Karl.

Re: I need a new router i think

Kelver — Tue, 04 Jan 2022 12:33:21 GMT

Thank you that's amazing currently hoping that home learning doesnt become a thing so the lack of Internet was becoming a stress

Re: I need a new router i think

Karl-TalkTalk — Tue, 04 Jan 2022 12:35:02 GMT

The current router is a few years old, so there is a good chance that this is the problem.

When the new router arrives, let me know if all is ok. If not, then we can look towards an engineer for you.

Regards,

Karl.

Re: I need a new router i think

Kelver — Thu, 06 Jan 2022 11:43:51 GMT

That fixed the issue thank you so much for the help

Re: I need a new router i think

Chris-TalkTalk — Thu, 06 Jan 2022 11:50:16 GMT

That's great news, thanks for letting us know 🙂

Chris