topic Re: Solid amber light for 3 days in Broadband

Solid amber light for 3 days

NeilJ13 — Mon, 03 Jan 2022 13:40:22 GMT

I've had no broadband for 3 days and have had a solid amber light continuously after all the troubleshooting recommendations. Having this issue before it seems like a new router is required, even though the router I've got is supposedly only a couple of months new. I've had various ongoing issues for a total of three months now, and the live chat is sometimes long winded and doesn't really resolve any of my issues.

Thanks

Re: Solid amber light for 3 days

fr8ys — Mon, 03 Jan 2022 15:59:47 GMT

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Please post back when done.
Thank you

Re: Solid amber light for 3 days

NeilJ13 — Mon, 03 Jan 2022 18:57:09 GMT

Hi,

Profile is now complete. I don't suppose you know of any cheap compatible routers, that have a dsl port?

Re: Solid amber light for 3 days

fr8ys — Mon, 03 Jan 2022 19:38:02 GMT

No I don't, sorry.

Once staff get onto your thread, you should get a new router within 24 / 48 hours if it's at fault.

If you want to look into an alternative router, Google should help and manual set up details for non TalkTalk routers can be found here

Re: Solid amber light for 3 days

Chris-TalkTalk — Tue, 04 Jan 2022 10:00:58 GMT

Hi NeilJ13,

Sorry to hear that you're experiencing problems with your service, are you experiencing any problems with your telephone service?

Line test is passing but I can see that your router isn't connected to the internet. Can you switch your router off and leave it off for at least 30 minutes then switch back on and retest

Thanks

Chris

Re: Solid amber light for 3 days

NeilJ13 — Tue, 04 Jan 2022 11:33:38 GMT

I've done this about 6 or 7 times daily since the 31st of December, and I've done it today as I've done a line test and it says I'm offline, which has changed as previously it has said it's my home set up that's the problem. I've had this issue before and I think it's a router issue.

Re: Solid amber light for 3 days

NeilJ13 — Tue, 04 Jan 2022 11:35:29 GMT

I haven't got a home phone to check the phone line.

Re: Solid amber light for 3 days

Chris-TalkTalk — Tue, 04 Jan 2022 11:39:03 GMT

OK thanks, have you tried resetting the router to factory default settings, if not then could you give this a try

Thanks
Chris

Re: Solid amber light for 3 days

NeilJ13 — Tue, 04 Jan 2022 11:43:04 GMT

I've done this many times, but still have a solid amber light on the router.

Re: Solid amber light for 3 days

Chris-TalkTalk — Tue, 04 Jan 2022 13:40:26 GMT

OK thanks for confirming. I can send another router to test with, would you like me to arrange this?

Chris

Re: Solid amber light for 3 days

NeilJ13 — Fri, 07 Jan 2022 08:15:15 GMT

Sorry for the late reply Chris, but I've booked an engineer to hopefully sort this out, if not then a new router could be an option

Thanks Neil

Re: Solid amber light for 3 days

Chris-TalkTalk — Fri, 07 Jan 2022 08:48:31 GMT

OK thanks Neil, please let us know how the engineer visit goes

Chris

Re: Solid amber light for 3 days

NeilJ13 — Fri, 07 Jan 2022 09:17:40 GMT

Hi Chris

The engineer has been, and he has tested the line with a test router and has found that it's a router issue, he didn't have any routers to hand, he will get someone to send a new one. He said maybe Monday or Tuesday, if you could confirm this that would be great.

Thanks Neil

Re: Solid amber light for 3 days

Chris-TalkTalk — Fri, 07 Jan 2022 09:28:35 GMT

Hi Neil,

I can see that the engineer has said that a replacement router is required so I've ordered one, it should be with you within a couple of working days

Chris