topic Re: TalkTalk DNS Servers not working in Broadband

TalkTalk DNS Servers not working

Benrp — Sat, 01 Jan 2022 07:20:28 GMT

Hi. For the past 24 hours TalkTalk DNS servers have not been working in my area - at least 3 other TalkTalk customers are affected that I know of.

I have tried resetting the router, using a different router, microfilter and cables. All of these were plugged into the test socket. The only solution is to change the DNS server in the router settings to something other than TalkTalk.

Please can you look into this issue?

Re: TalkTalk DNS Servers not working

Gliwmaeden2 — Sat, 01 Jan 2022 08:20:34 GMT

@Benrp,

Service Status Dashboard is showing the following:

Not clear to readers which area you are in. Hope that helps.

Re: TalkTalk DNS Servers not working

Anonymous — Tue, 04 Jan 2022 07:15:39 GMT

Morning,

I'm sorry for the delay. Is your connection now ok or do you still need assistance with this?

Thanks

Re: TalkTalk DNS Servers not working

Benrp — Tue, 04 Jan 2022 07:22:03 GMT

Hi. the TalkTalk DNS servers are still not responding.

Re: TalkTalk DNS Servers not working

Anonymous — Tue, 04 Jan 2022 07:31:50 GMT

Hello,

I'm sorry to hear this. I've checked and I can see that there is currently an incident raised for this and this is currently under investigation with our team. I will check again later on this afternoon to see if there are any updates on this.

Thanks

Re: TalkTalk DNS Servers not working

Anonymous — Tue, 04 Jan 2022 12:42:55 GMT

Hi,

Could you try powering down the router for a full 30 minutes and then retest again please.

Thanks

Re: TalkTalk DNS Servers not working

Benrp — Tue, 04 Jan 2022 12:45:51 GMT

Hi. The TalkTalk DNS servers are back up thanks. I didn't need to restart the router, i just set the DNS server back to test and they are fixed now.

Re: TalkTalk DNS Servers not working

Anonymous — Tue, 04 Jan 2022 12:44:19 GMT

Hi,

Thanks for the update 🙂

Thanks

Re: TalkTalk DNS Servers not working

Benrp — Mon, 17 Jan 2022 06:32:20 GMT

Hi . The TalkTalk DNS servers are not responding again.

Thanks.

Re: TalkTalk DNS Servers not working

Benrp — Mon, 17 Jan 2022 09:32:35 GMT

Never mind backup again.

Re: TalkTalk DNS Servers not working

Chris-TalkTalk — Mon, 17 Jan 2022 13:34:37 GMT

OK, thanks for letting us know

Chris