topic Re: Moving Home in Broadband

Moving Home

brummyfan — Wed, 05 Jan 2022 14:06:41 GMT

Hi,

Could one of the OCEs can help me, I have recently moved home and my previous connection is disconnected, I find it difficult to get connected in my new home.

My previous order was cancelled because the exchange in my area has been upgraded to full Fibre but when I tried chat service, the Agents were telling me that they can offer only Standard service, now I don't have BB at my new home, could any of you suggest how can I get BB in my new home, thanks in advance.

Re: Moving Home

Arne-TalkTalk — Wed, 05 Jan 2022 15:24:19 GMT

Hi brummyfan

Did you contact the homemove team?

If not contact the sales team to order a new service.

Re: Moving Home

brummyfan — Wed, 05 Jan 2022 18:22:03 GMT

Hi Arne,

Yes, I have contacted homemove team and sales team, they both tried to help me but I think Talktalk Service is not available in this area and also when I contacted another provider they said they don't serve my area and asked me to contact their partner service provider, then I have chosen another provider who gave me a favourable deal at a reasonable price, I have been with Talktalk for the last 15 years and have to leave with great sadness, I still remember the free BB Carphone warehouse provided me in the beginning, this community and OCEs also have helped me enormously whenever I was in trouble, I will be dropping in every now and then, Thanks again for trying to help me 😀

Re: Moving Home

Arne-TalkTalk — Mon, 10 Jan 2022 10:48:31 GMT

Thanks for the update,

Sorry we couldn't provide a service.

Regards