topic Re: The openreach engineer did not turn up to install our new service in Broadband

The openreach engineer did not turn up to install our new service

Tfaulkner745 — Wed, 05 Jan 2022 15:19:32 GMT

We are new customers to talktalk and just signed on with the fibre 65 package, the openreach engineer was supposed to come on the 30th of December but they didnt show up.

I've since then phoned support but the line keeps breaking up and used the online chat multiple times and they have raised it to case manager but I don't think they have any idea what I'm trying to talk about.

Is there anything I can do to get an engineer our here just to setup our brand new broadband?

Re: The openreach engineer did not turn up to install our new service

Karl-TalkTalk — Wed, 05 Jan 2022 15:30:15 GMT

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

Thanks

Karl.

Re: The openreach engineer did not turn up to install our new service

ferguson — Wed, 05 Jan 2022 15:31:28 GMT

I am really sorry to read about this, Openreach are a disgrace. 😕

The support team here will be happy to help, make sure that your personal details including TalkTalk landline number, account number and/or order number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: The openreach engineer did not turn up to install our new service

Tfaulkner745 — Wed, 05 Jan 2022 16:15:38 GMT

Thanks karl,

I think I have how done that

Re: The openreach engineer did not turn up to install our new service

Karl-TalkTalk — Wed, 05 Jan 2022 16:32:38 GMT

All orders have been completed and service showing live on our systems. When tested I can see a DIS (Disconnection) fault within the local network (line).

I've requested a line engineer be dispatched to look at this asap.

Can you check back with us tomorrow and we can see if there are any updates from Openreach on this one.

Thanks

Karl.

Re: The openreach engineer did not turn up to install our new service

Tfaulkner745 — Wed, 05 Jan 2022 17:51:12 GMT

Thank you so much, I shall take a look tomorrow and we'll see if anything has changed.

Thanks again

Re: The openreach engineer did not turn up to install our new service

Debbie-TalkTalk — Thu, 06 Jan 2022 08:25:28 GMT

Hi Tfaulkner745

This fault is still with Openreach, no additional updates have been provided at the moment.

I will check on this again this afternoon.

Thanks

Debbie

Re: The openreach engineer did not turn up to install our new service

Tfaulkner745 — Thu, 06 Jan 2022 12:23:59 GMT

Okay,

Thanks.

Re: The openreach engineer did not turn up to install our new service

Debbie-TalkTalk — Thu, 06 Jan 2022 14:04:41 GMT

Hi Tfaulkner745

There are no additional updates from Openreach so I will check on this again tomorrow morning.

Thanks

Debbie

Re: The openreach engineer did not turn up to install our new service

Tfaulkner745 — Thu, 06 Jan 2022 15:37:04 GMT

Thank you everyone on this thread,

the engineer has visited and fixed the problem im all up and online now.

Thanks again

Re: The openreach engineer did not turn up to install our new service

Anonymous — Fri, 07 Jan 2022 06:59:56 GMT

Morning,

I'm glad to hear this and thanks for the update 🙂

Thanks