topic Re: Broken router in Broadband

Broken router

Przemyslaw1 — Thu, 06 Jan 2022 14:38:00 GMT

Hello

My router has just broken isn't display a solid light on the power indicator after how lightning hit my area. The power light no longer lights and any of lights. How do I get a replacement?

Re: Broken router

Chris-TalkTalk — Thu, 06 Jan 2022 14:43:33 GMT

Hi Przemyslaw1,

Sorry to hear that you're experiencing problems with your router. Can you please update your community profile to include your:

Name

Telephone number

Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Broken router

Przemyslaw1 — Thu, 06 Jan 2022 17:00:45 GMT

Updated

Re: Broken router

Debbie-TalkTalk — Fri, 07 Jan 2022 06:53:00 GMT

Hi Przemyslaw1

Please can you also add your TalkTalk landline number to your Community Profile so we can locate the account details and send the replacement router.

Thanks

Debbie

Re: Broken router

Przemyslaw1 — Fri, 07 Jan 2022 16:45:23 GMT

Could you check now is it correct?

Thank you

Re: Broken router

Gliwmaeden2 — Fri, 07 Jan 2022 17:15:35 GMT

It looks correct from the little we see as CSs, @Przemyslaw1.

Staff will be back on here from Monday.

Re: Broken router

Debbie-TalkTalk — Mon, 10 Jan 2022 06:46:48 GMT

Hi Przemyslaw1

Thanks for updating your Community Profile. The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie