topic Re: Router Restarts daily several times in Broadband

Router Restarts daily several times

dabir0070 — Fri, 07 Jan 2022 16:31:50 GMT

I am recently getting my broadband resetting 3 or 4 times a day which is simply not acceptable. I would like this fixed as soon as possible. Anyone any ideas?

My router information is: -

DG8041W, EchoLife DG8041W Home Gateway

Hardware Version : I.1.01

Software Version: v1.05t

The debug log where it resets and restarts is as follows: -

2022-01-07 16:10:22 [Critical][Config-Log] Terminal:WEB(192.168.1.62),Result:Success,Type:Login,Username:admin
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2022-01-07 16:17:00 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2022-01-07 16:17:00+00:00], uptime is [77s].

My router is plugged into a BT socket with a separate DSL line and phone line.

Re: Router Restarts daily several times

Skynet_TX — Fri, 07 Jan 2022 20:01:47 GMT

Hi @dabir0070,

This is a known issue, when the staff here are back on Monday they will be able to upgrade your router to firmware 1.06t, that new version of firmware has a fix specifically for this issue.

So just wait for the staff to respond on Monday and they will update the firmware for you.

Re: Router Restarts daily several times

nick_andrews — Sat, 08 Jan 2022 13:37:39 GMT

Hi, looks like I have a very similar issue. Router keeps doing a factory reset and looses all the wifi set-up.

Router is HG635, hardware v: G.1.01, Software v: v1.14t. Ethernet connections work fine

Re: Router Restarts daily several times

Skynet_TX — Sat, 08 Jan 2022 18:36:20 GMT

@nick_andrews The issue this customer has is a known problem that affects a specific version of firmware for the DG8041W, I see you have created your own topic to report your issue, which does sound more like a physical fault with your router, so hopefully the staff will be able to help when they return on Monday.

Re: Router Restarts daily several times

Debbie-TalkTalk — Mon, 10 Jan 2022 07:24:35 GMT

Hi dabir0070

I'm sorry to hear this.

I've made a change to the firmware. Please can you retest and let us know how the connection compares?

Thanks

Debbie