topic Re: Router fault in Broadband

Router fault

mramaden1969 — Fri, 07 Jan 2022 22:15:31 GMT

My router seems to have a faulty Wan socket, I've try new cables but it's definitely the wan input. Internet is on off constantly unless the cable held at a specific angle. It's fiber 160 with latest router.

Does Talk Talk replace them or is it me, hopefully not the later as the price hike on my service is ridiculous!

Re: Router fault

Gliwmaeden2 — Sun, 09 Jan 2022 23:52:47 GMT

I see that you've tried to post about this over the past month, @mramaden1969. Unfortunately your topics didn't escalate into the queue for attention from staff.

I'll make sure that this one reaches them on their return, and move the earlier threads out of the way.

Please look for a response from staff on this one during the day.

Make sure you complete your community forum profile details by going via your avatar/name; settings; launch profile wizard, so that they are able to identify your account.

Re: Router fault

Debbie-TalkTalk — Mon, 10 Jan 2022 07:09:12 GMT

Hi mramaden1969

I'm sorry to hear this.

I can send you a replacement router for testing. Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie