topic Re: Master socket in Broadband

Master socket

Przemyslaw1 — Sat, 08 Jan 2022 11:20:37 GMT

My master socket has been broken when lightning strike hit my area on thusday. I can see how part of whole box just now is open and it is at half. Also black burn marks is visible.

Re: Master socket

Gliwmaeden2 — Sat, 08 Jan 2022 12:16:05 GMT

Try to reach Chat, if you have data, @Przemyslaw1:

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

Or phone 03451 720088 (not available Sunday).

Staff will be back from Monday on the forum.

Re: Master socket

Chris-TalkTalk — Mon, 10 Jan 2022 07:40:35 GMT

Hi Przemyslaw1,

Are you able to post a photo of the socket? Has the damage affected your broadband and telephone service?

Chris