topic Re: go live delay in Broadband

go live delay

reddemonic — Fri, 07 Jan 2022 00:04:40 GMT

Hello all, my TalkTalk broadband was supposed to go live on 4th January 2022, but due to something wrong on the local exchanges then they delay to 6th January 2022 and now they just email me saying it will delay until 10th January 2022.
what is going on. fixing its not hard at all, it's not rocket science....

Re: go live delay

Debbie-TalkTalk — Fri, 07 Jan 2022 06:41:52 GMT

Hi reddemonic

I'm sorry to hear this.

I will send you a Private Message to confirm some details so we can look into this further.

Thanks

Debbie

Re: go live delay

martswain — Fri, 07 Jan 2022 07:42:06 GMT

@reddemonic sure it's not rocket science, however with so many staff with every company in the UK off due to the ongoing pandemic, things just may be taking a little younger than normal.

Re: go live delay

Chris-TalkTalk — Fri, 07 Jan 2022 12:13:40 GMT

Hi reddemonic,

Thanks for answering the security questions. As you've said, the two Openreach engineers that have attended have found an issue with line which is stopping them completing the task and this has now been reappointed for Monday to complete the further work required. I'm sorry about the delay but hopefully the issue will be resolved on Monday

Chris

Re: go live delay

reddemonic — Mon, 10 Jan 2022 15:15:21 GMT

doesn't look promising today, i doubt anyone working at the exchanges and its already 3.14pm. 😞

Re: go live delay

Chris-TalkTalk — Mon, 10 Jan 2022 15:31:49 GMT

It is a PM appointment which is 1pm-6pm so there's still time yet.

Chris

Re: go live delay

reddemonic — Mon, 10 Jan 2022 17:07:21 GMT

just received a new message saying "Openreach have advised they've encountered a problem that may delay your services going live. We're working with them to progress your order as soon as possible. We'll get in touch as we receive further updates."

exactly the same message as the 4th and 6th January appointments. if i have the authority to access the exchanges myself i probably can fix it in within a hour.

is it possible if you can ask what is the problem they are facing?

Re: go live delay

ferguson — Mon, 10 Jan 2022 17:25:03 GMT

It is a poor message and smacks of automation. And is probably designed to cover a multitude of eventualities. My guess would be the same as suggested previously, staff shortages exacerbated by Covid. If you have the necessary qualifications and expertise I am sure they would welcome your help.

Re: go live delay

reddemonic — Mon, 10 Jan 2022 20:38:57 GMT

they've booked another engineer appointment for 12th January. i doubt anything will happen and doubt any one will visit the exchange or me.

Re: go live delay

ferguson — Mon, 10 Jan 2022 21:11:00 GMT

Do let us know.

Re: go live delay

reddemonic — Wed, 12 Jan 2022 15:32:09 GMT

called TalkTalk and they say Openreach is still working on it. i don't think its to do with covid. when someone say covid its usually an excuse. i don't have high hope they can get it working at all.

Re: go live delay

Karl-TalkTalk — Wed, 12 Jan 2022 15:52:47 GMT

I can see the appointment has gone ahead for today, and we should be able to check tomorrow to see if notes have ben added to the order.

Thanks

Karl.

Re: go live delay

reddemonic — Wed, 12 Jan 2022 17:41:39 GMT

nothing has changed, can you check if they've left any notes? the talktalk representative even told me its definitely going live today. 😕

Re: go live delay

reddemonic — Wed, 12 Jan 2022 18:24:32 GMT

i just called talktalk, the representative told me i need to call them back around 1pm tomorrow for a update.

Re: go live delay

Chris-TalkTalk — Fri, 14 Jan 2022 09:48:11 GMT

Hi reddemonic

I'm sorry this is taking so long to resolve, another appointment has been booked for this afternoon (13:00-18:00) to complete the task, apologies again for the delay

Chris

Re: go live delay

reddemonic — Fri, 14 Jan 2022 14:36:00 GMT

a Openreach engineer is currently in my living room 😌

Re: go live delay

Chris-TalkTalk — Fri, 14 Jan 2022 14:54:06 GMT

OK thanks, please let us know how you get on

Chris

Re: go live delay

reddemonic — Fri, 14 Jan 2022 17:42:33 GMT

we are live! thank you guys. take care 👏

Re: go live delay

Arne-TalkTalk — Tue, 18 Jan 2022 12:36:14 GMT

Thanks for the update

Re: go live delay

reddemonic — Fri, 21 Jan 2022 15:45:15 GMT

hi, i don't understand my bill, my internet went live on the 15th, and it was supposed to go went on 4th. do i get billed on 4th or 15th?

i got billed today as i have checked on my bank account and my next bill is 15th.

thanks

Alan