topic Re: WhatsApp not working over Wi-Fi in Broadband

WhatsApp not working over Wi-Fi

DHB70 — Mon, 10 Jan 2022 10:19:56 GMT

Recently WhatsApp calls have stopped working on my home Wi-Fi they work fine on my mobile data and on other Wi-Fi connections just not on my home Wi-Fi anymore.

Any ideas what might be causing this? I was recently moved to a new deal with TalkTalk was there a change to line that has stopped this from working or does the router need updating/changed?

Re: WhatsApp not working over Wi-Fi

Debbie-TalkTalk — Mon, 10 Jan 2022 10:24:10 GMT

Hi DHB70

I'm sorry to hear this.

Please can you update your Community Profile to include your name and TalkTalk landline number.

Thanks

Debbie

Re: WhatsApp not working over Wi-Fi

DHB70 — Tue, 11 Jan 2022 06:41:18 GMT

Hi Debbie

I have updated my profile.

Thanks

Re: WhatsApp not working over Wi-Fi

Debbie-TalkTalk — Tue, 11 Jan 2022 07:05:11 GMT

Hi DHB70

Thanks for updating your Community Profile.

Are you using the Sagemcom WIFI hub?

Have you tried powering down the router for a full 30 minutes?

Re: WhatsApp not working over Wi-Fi

Toby11 — Wed, 12 Jan 2022 04:12:57 GMT

You should check the setting of WhatsApp and check for the update of WhatsApp or you should reboot your device if still you have problems than you should go for router.

myccpay

Re: WhatsApp not working over Wi-Fi

DHB70 — Tue, 11 Jan 2022 12:12:10 GMT

Yes, it is a Sagemcom WIFI hub, I haven't tried powering down the router for a full 30 minutes but will do that now and see if it helps.

I have checked settings in WhatsApp and checked for updates but this did not help, video and voice calls work fine on the app when using someone else's Wi-Fi or my mobile data so I don't think this issues is with WhatsApp

Re: WhatsApp not working over Wi-Fi

Debbie-TalkTalk — Tue, 11 Jan 2022 12:15:31 GMT

Hi DHB70

Could you also log into My Account and check to see if HomeSafe/KidsSafe has been switched on?

Re: WhatsApp not working over Wi-Fi

DHB70 — Tue, 11 Jan 2022 12:20:31 GMT

Hi Debbie

Nothing under HomeSafe/KidsSafe is turned on

Thanks

Duncan

Re: WhatsApp not working over Wi-Fi

Debbie-TalkTalk — Tue, 11 Jan 2022 12:22:10 GMT

Hi Duncan

Thanks for confirming.

Is it still the same following the 30 minute power down?

Re: WhatsApp not working over Wi-Fi

DHB70 — Tue, 11 Jan 2022 15:30:17 GMT

WhatsApp calls are now working again after powering off the router for 30 min

Thanks for your help

Re: WhatsApp not working over Wi-Fi

Karl-TalkTalk — Tue, 11 Jan 2022 15:34:31 GMT

Glad the 30 minute power down helped.

Regards,

Karl.