topic Re: Dashboard in "My Account" not working in Broadband

Dashboard in "My Account" not working

jwilliams12 — Mon, 10 Jan 2022 18:09:27 GMT

I cannot see any of my information on the 'my account' - not previous bills, bill summary or my dashboard. I cannot see end dates of contract or anything.

Please advise.

Re: Dashboard in "My Account" not working

Skynet_TX — Mon, 10 Jan 2022 18:41:17 GMT

Hi @jwilliams12,

What are you seeing, do you just get a blank screen, or some error / message ?

What kind of device are you accessing My Account from (a computer, phone etc) ?

Have you tried using a different browser ?

Re: Dashboard in "My Account" not working

Arne-TalkTalk — Wed, 12 Jan 2022 14:01:55 GMT

Hi @jwilliams12

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: Dashboard in "My Account" not working

martswain — Wed, 12 Jan 2022 14:47:48 GMT

@jwilliams12 try using Chrome or Edge without any extensions, ad, pop-up or banner blockers active.

Customers using Opera and Brave are reporting issues on My Account.