topic Upgrade E-mail in Broadband

Upgrade E-mail

Barrymc123 — Wed, 12 Jan 2022 14:51:48 GMT

I received an e-mail about upgrading for no extra cost, when I ask the price is £15 a month more. When on the phone call, the operator couldn't take my number down or account number. Wasted 2 hrs waiting, then to be told the email was mis information. I was hesitant moving to talk talk, but this customer service is horrible.

Re: Upgrade E-mail

Arne-TalkTalk — Thu, 13 Jan 2022 13:06:09 GMT

Hi @Barrymc123

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: Upgrade E-mail

Barrymc123 — Thu, 13 Jan 2022 13:11:32 GMT

Done now, thank you

Re: Upgrade E-mail

Arne-TalkTalk — Mon, 17 Jan 2022 13:50:52 GMT

Hi Barrymc123

You are in a full fibre area, the email was genuine.

If you are interested in upgrading Our loyalty team can help on 03451720046 or 03451725157

They can help.