Faulty router

Volt55 — Wed, 12 Jan 2022 16:47:30 GMT

Hi, long time TT customer here. I have a Sagemcom FAST router connected to Fibre 35. Speed has been intermittently slow for a couple of days. There are no reported outages in my area. I have tried connecting just a desktop PC and Ethernet cable but speed tests including TalkTalk's own diagnostics give me results varying from 4Mbps to 30Mbps (download). This was running about 20 speed tests over a day or so. The router software shows that it apparently gets 30Mbps, so the fault appears to be within the router.

I have removed all other phone connections and gone straight into my NTE 5C Mk4 socket with a filter (faceplate removed). I have tried another filter too, makes no difference. No phone noise when connected. (I am a computer installation engineer by trade so have done all the relevant tests).

Also, this router has been playing up for quite a few months with these issues:

Router likes to turn off WiFi for no reason.
One Ethernet port is unusable.
WiFi range drifts in and out (there are no conflicting channels close by).
Regularly locks up and requires rebooting.

Can I get a new router sent out please?

Re: Faulty router

Debbie-TalkTalk — Thu, 13 Jan 2022 07:31:11 GMT

Hi Volt55

I'm sorry to hear this.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Faulty router

Volt55 — Thu, 13 Jan 2022 09:53:42 GMT

Thank you for the quick reply @Debbie-TalkTalk hopefully that will fix things.

Re: Faulty router

Karl-TalkTalk — Thu, 13 Jan 2022 09:59:17 GMT

post back when the router arrives and is tested and let us know if there is any improvement.

Thanks

Karl.

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