topic VPN not working one talk talk whilst working from home in Broadband

VPN not working one talk talk whilst working from home

MegBeattie — Thu, 13 Jan 2022 12:36:00 GMT

Hi,

I have had issues with my router not letting me connect to my work VPN whilst working from home.

I have contacted my IT for support and they say it is a problem with the router updating and that I need to contact support about getting a replacement router.

Could Talk Talk help please.

Re: VPN not working one talk talk whilst working from home

KeithFrench — Fri, 14 Jan 2022 13:14:14 GMT

What VPN client are you using & which make/model of router do you have & crucially which version of firmware is it running?

Re: VPN not working one talk talk whilst working from home

Debbie-TalkTalk — Fri, 14 Jan 2022 13:16:54 GMT

Hi MegBeattie

Please can you update your Community Profile to include your name and TalkTalk landline number, we can then look into this further.

Thanks

Debbie

Re: VPN not working one talk talk whilst working from home

MegBeattie — Tue, 25 Jan 2022 20:47:20 GMT

Hi Debbie,

That's my profile updated with my full name and landline number, are you able to help I am struggling to get a connection still.

Re: VPN not working one talk talk whilst working from home

Gliwmaeden2 — Tue, 25 Jan 2022 21:06:45 GMT

I'll re-escalate this thread for you, @MegBeattie, for staff to pick it up again.

You may get a notification email when people reply, but it will be from a No Reply address.

Check back on here to reply and follow up. Staff will be back on here early tomorrow.

Re: VPN not working one talk talk whilst working from home

Debbie-TalkTalk — Wed, 26 Jan 2022 07:03:09 GMT

Hi MegBeattie

Thanks for updating your Community Profile.

I have a Huawei WIFI hub on its way to you, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie