topic VPN no longer connecting in Broadband

VPN no longer connecting

blackbeard — Thu, 13 Jan 2022 12:55:46 GMT

Similar to other recent posts on here, as of yesterday my work VPNs are no longer connecting. They fail with error 806.

Can anyone offer any advice please?

Re: VPN no longer connecting

Anonymous — Thu, 13 Jan 2022 13:00:56 GMT

Hi,

I'm sorry to hear this. Can I just confirm which VPN client you are using please?

Thanks

Re: VPN no longer connecting

blackbeard — Thu, 13 Jan 2022 13:35:53 GMT

Just the built-in Windows 10 client

Re: VPN no longer connecting

Debbie-TalkTalk — Thu, 13 Jan 2022 13:40:19 GMT

Hi blackbeard

Thanks for confirming this.

Do you know if the VPN client has had a new update over the last couple of days?

Re: VPN no longer connecting

blackbeard — Thu, 13 Jan 2022 13:55:44 GMT

There's nothing in the Windows Update history since December so I don't think the VPN client has had an update recently

Re: VPN no longer connecting

Jaz13 — Thu, 13 Jan 2022 14:04:41 GMT

Hi there, I'm getting same issue. Unable to connect to my work VPN.

Re: VPN no longer connecting

Debbie-TalkTalk — Thu, 13 Jan 2022 14:12:11 GMT

Hi blackbeard

Would you like me to send a Huawei WIFI hub for testing to see how the connection compares?

Re: VPN no longer connecting

Jaz13 — Thu, 13 Jan 2022 14:14:48 GMT

Hi there, I'm also getting the same issue.

Re: VPN no longer connecting

Debbie-TalkTalk — Thu, 13 Jan 2022 14:18:26 GMT

Hi @Jaz13

I'm sorry to hear this. Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

Re: VPN no longer connecting

blackbeard — Thu, 13 Jan 2022 15:05:52 GMT

OK, thanks, I can give that a go.

Re: VPN no longer connecting

Karl-TalkTalk — Thu, 13 Jan 2022 15:21:42 GMT

Hi @blackbeard

I've made a change to the router, can you try the VPN connection now.

Thanks

Karl.

Re: VPN no longer connecting

blackbeard — Thu, 13 Jan 2022 15:28:34 GMT

Yes, that's working now! Thank you

Re: VPN no longer connecting

Karl-TalkTalk — Thu, 13 Jan 2022 15:30:10 GMT

Excellent, thanks for confirming.

Regards,

Karl.