topic Re: Issue with connecting to VPN in Broadband

Issue with connecting to VPN

Jaz13 — Thu, 13 Jan 2022 14:22:23 GMT

Hi,

I'm getting an issue while connecting to office VPN. It was working fine from last two years. Seems like there is an update on router last night and unable to connected to VPN.

Can I see many other people raising the same issue.

Re: Issue with connecting to VPN

Debbie-TalkTalk — Thu, 13 Jan 2022 14:24:37 GMT

Hi Jaz13

Please can you add your name and TalkTalk landline number to your Community Profile

Which VPN client are you using?

Re: Issue with connecting to VPN

Jaz13 — Thu, 13 Jan 2022 14:54:18 GMT

Thanks Debbie, I've updated my profile with advised details.

And I'm using Window (built-in) VPN client and VPN type is PPTP

Re: Issue with connecting to VPN

Karl-TalkTalk — Thu, 13 Jan 2022 15:32:02 GMT

Hi Jaz13

I've made a change to the router, can you test and see if the VPN works.

Thanks

Karl.

Re: Issue with connecting to VPN

Jaz13 — Thu, 13 Jan 2022 15:51:05 GMT

Hi Karl,

Sorry still not connecting to VPN.

But error message is different now "You might to change the network settings for this connection"

Previously it was saying "The port used for this connection was closed"

Re: Issue with connecting to VPN

Karl-TalkTalk — Thu, 13 Jan 2022 16:36:07 GMT

can you reboot everything including the router and see if the error is the same.

Thanks

Karl.

Re: Issue with connecting to VPN

Jaz13 — Thu, 13 Jan 2022 17:14:55 GMT

Hi Karl,

I've reset the router and PC but still not connecting to VPN.

Re: Issue with connecting to VPN

Suraj85 — Thu, 13 Jan 2022 19:16:37 GMT

I am having a vpn issue connecting too - it was ok yesterday

Re: Issue with connecting to VPN

Skynet_TX — Thu, 13 Jan 2022 19:44:56 GMT

@Suraj85 I've just posted in the topic you created, the staff here will be able to help you in that topic

Re: Issue with connecting to VPN

Debbie-TalkTalk — Fri, 14 Jan 2022 07:33:01 GMT

Hi Jaz13

Would you like me to send a Huawei WIFI hub for testing?

Re: Issue with connecting to VPN

Jaz13 — Fri, 14 Jan 2022 10:16:15 GMT

Hi, have you made any more changes to router this morning?

Re: Issue with connecting to VPN

Debbie-TalkTalk — Fri, 14 Jan 2022 10:17:20 GMT

Hi Jaz13

No further changes have been made. Is this now working?

Re: Issue with connecting to VPN

Jaz13 — Fri, 14 Jan 2022 11:04:13 GMT

Yes it is working now.

Not using powerline adapters. Connected to router by ethernet and also uninstalled WAN Miniport adapters.

Can you please advise what was the issue - which is common with many other users. And what was an update on my router to fix this?

Re: Issue with connecting to VPN

Debbie-TalkTalk — Fri, 14 Jan 2022 11:13:03 GMT

Hi Jaz13

I've checked and it appears that a change has been made to the firmware version.

Please can you continue to monitor this over the weekend and let us know if you do experience any further issues.

Thanks

Debbie

Re: Issue with connecting to VPN

Pootle Sheffield — Wed, 19 Jan 2022 20:09:38 GMT

Hi, I am also suffering from this issue, I can't seem to log onto my companies VPN network at all, it works when I go through my phone as a mobile hotspot, but nothing at all from my router - can you please send me a new router asap or resolve this problem asap too please. Can someone @Debbie-TalkTalk or @Karl-TalkTalk please help and resolve this issue. Everything was working fine and my company IT Department informs me it is to do with Talk Talk, other people in my company are having the same issue, please do help me asap. Thanks for this.

Re: Issue with connecting to VPN

Skynet_TX — Wed, 19 Jan 2022 20:37:26 GMT

Hi @Pootle Sheffield,

You will need to create a new topic for the staff here to be able to help you, they try to stick to helping one customer per topic so the conversation does not get confused.

When you create your new topic can you confirm what model of router you have, and what VPN client you are using.

If you have the Sagemcom Wi-Fi Hub, and you are using the built in Windows 10/11 VPN then you may well be suffering the same issue that a few customers have seen recently.

Re: Issue with connecting to VPN

Pootle Sheffield — Wed, 19 Jan 2022 20:45:17 GMT

Hi, thanks for this, I'll start a new post about my issue. Thanks for this.

Re: Issue with connecting to VPN

Debbie-TalkTalk — Thu, 20 Jan 2022 07:16:28 GMT

Hi @Pootle Sheffield

I have posted on your topic on the Community.

Thanks

Debbie