topic Re: My Talk Talk Wifi Hub has started dropping the Wifi connection at least once per day in Broadband

My Talk Talk Wifi Hub has started dropping the Wifi connection at least once per day

Chipstix — Sat, 15 Jan 2022 08:15:08 GMT

Is my Talk Talk Wifi Hub on the latest firmware? Firmware Version: SG4K10002816t

I have to restart the gateway in 192.168.1.1 and then it is OK for several hours.

Could my router have developed a fault?

Thanks for your help

Re: My Talk Talk Wifi Hub has started dropping the Wifi connection at least once per day

Gliwmaeden2 — Sat, 15 Jan 2022 11:01:18 GMT

It's not on the latest version, @Chipstix, but that was on hold for a bit. Roll out should resume next week, but it can take time - not everyone is getting it at once.

Routers sometimes develop faults.

Staff will be back on here from Monday.

You can reach support today on 03451 720088 or Chat:

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

Re: My Talk Talk Wifi Hub has started dropping the Wifi connection at least once per day

martswain — Sat, 15 Jan 2022 11:33:46 GMT

@Chipstix do you mean the device loses its internet connection, if so, what does the router light show ?

If you mean devices that connect by WiFi are being dropped, does it happen to both bands ?

Re: My Talk Talk Wifi Hub has started dropping the Wifi connection at least once per day

Debbie-TalkTalk — Mon, 17 Jan 2022 07:49:56 GMT

Hi Chipstix

Sorry for the delay.

I can send a replacement router for testing, would you like me to arrange this?