topic Re: Powerline adapter stopped working in Broadband

Powerline adapter stopped working

Foxy123 — Fri, 14 Jan 2022 12:10:30 GMT

Hi there. One of my powerline adapters that was supplied with the tv box has suddenly stopped working, no lights at all! So I have no internet connection to my TV at all. I have tried all the things listed but it's still not working. If I listen closely I can hear a slight humming sound coming from it, so I have removed it from the plug socket for safety. How can I get replacements please? Many thanks.

Re: Powerline adapter stopped working

KeithFrench — Fri, 14 Jan 2022 13:12:48 GMT

That may depend on its age & where you got it from within TalkTalk. I will ask TalkTalk support to confirm.

Re: Powerline adapter stopped working

Karl-TalkTalk — Mon, 17 Jan 2022 07:44:26 GMT

Hi Foxy123

I'll get a replacement set out to you.

Thanks

Karl.

Re: Powerline adapter stopped working

Foxy123 — Mon, 17 Jan 2022 14:38:05 GMT

That’s great - many thanks indeed.

Re: Powerline adapter stopped working

Karl-TalkTalk — Mon, 17 Jan 2022 14:40:36 GMT

You're Welcome 🙂

Regards

Karl

Re: Powerline adapter stopped working

Foxy123 — Fri, 21 Jan 2022 15:04:27 GMT

I am grateful you are so helpful on this community forum. The adapters arrived quickly in a couple of days and have been installed and everything is working fine once again. Thank you!

Re: Powerline adapter stopped working

Karl-TalkTalk — Mon, 24 Jan 2022 08:26:30 GMT

That's great news, glad I was able to help.

Karl.