topic Re: VPN Issues SG4K100130 in Broadband

VPN Issues SG4K100130

4Jannetta — Tue, 18 Jan 2022 11:01:09 GMT

Hello,

Recently VPNs have not been connecting from home using any Windows device. I understand there is an issue with Sagemcom routers with firmware SG4K100130 (which is what mine is). Please can I have a replacement router sent out? I work from home doing technical support for schools across my county and I need to be able to test their VPN connections frequently which I am no longer able to do.

This is using inbuilt Windows 10 VPN functionality, connecting over PPTP VPNs.

Thanks and Regards

Re: VPN Issues SG4K100130

Karl-TalkTalk — Tue, 18 Jan 2022 13:47:18 GMT

I've made a change, can you reboot the router and test your VPN connection and tell me if it works.

Thanks

Karl.

Re: VPN Issues SG4K100130

4Jannetta — Tue, 18 Jan 2022 13:50:17 GMT

Hello Karl,

All working now, thank you! I really appreciate the speedy fix.

Have a good day

Re: VPN Issues SG4K100130

Karl-TalkTalk — Tue, 18 Jan 2022 13:51:23 GMT

You're Welcome 🙂

Regards

Karl

Re: VPN Issues SG4K100130

Disgruntled_User — Mon, 09 May 2022 14:15:45 GMT

Hi, I face the same issues since winter. How did you resolve your problem pls?

Kind regards,

Re: VPN Issues SG4K100130

Disgruntled_User — Mon, 09 May 2022 14:23:04 GMT

Hi Karl, I have had the same issue since last winter. How did you resolve it pls?

Kind regards,

Re: VPN Issues SG4K100130

Karl-TalkTalk — Mon, 09 May 2022 14:32:04 GMT

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl