topic Re: I can't connect to VPN in Broadband

I can't connect to VPN

Pootle Sheffield — Wed, 19 Jan 2022 20:50:48 GMT

Good evening TalkTalk, I can't at all connect to my company's VPN network at all from using my talktalk broadband, I am on Fibre 65 and yesterday it was working fine, today I have had to use my mobile phone hotspot to connect to my company's VPN, can you please help and resolve this issue ASAP please. I have the Sagemcom wifi hub. Please please help.

Re: I can't connect to VPN

Skynet_TX — Wed, 19 Jan 2022 21:23:37 GMT

Hi @Pootle Sheffield,

Thanks for creating a new topic. If you browse to http://192.168.1.1/ what does the 'version' say near the bottom of the screen, if it is SG4K100130 then you may be suffering from a known issue that has affected a few customers recently.

Re: I can't connect to VPN

Pootle Sheffield — Wed, 19 Jan 2022 21:49:48 GMT

Hi @Skynet_TX yes, the version is SG4K100130 - and this all of sudden happened today - yesterday was fine, however, this new version has totally been a pain. My IT Helpdesk at work have firmly confirmed that it is my Wifi Router and not any problems at their end, other colleagues within my company are also having exactly the same issues who are with Talk Talk. Can someone form Talk Talk please help me asap.

Cheers.

Re: I can't connect to VPN

Skynet_TX — Wed, 19 Jan 2022 22:07:45 GMT

It may well be that your router upgraded to this firmware version last night, as this is a brand new firmware version. I believe the staff here may now have a fix for this problem, and if so they will be able to help with this tomorrow, so just wait for them to respond to this post tomorrow. However as a last resort they would be able to arrange replacement router for you of a different type if necessary.

Do you run any specific VPN software to connect to work, or are you using the built in Windows 10/11 VPN ?

Re: I can't connect to VPN

Pootle Sheffield — Wed, 19 Jan 2022 23:38:36 GMT

Hi, my VPN I think it may be a windows one, to be honest I'm not really sure. I do hope they sort this out tomorrow for us all.

Re: I can't connect to VPN

Debbie-TalkTalk — Thu, 20 Jan 2022 07:01:56 GMT

Hi Pootle Sheffield

Apologies for this. I will need to send a Huawei WIFI hub, are you happy for me to arrange this?

Thanks

Debbie

Re: I can't connect to VPN

Pootle Sheffield — Thu, 20 Jan 2022 07:42:09 GMT

Hi @Debbie-TalkTalk yes please, can I please have this as soon as possible please, as I'm still working at home. Many thanks.

Re: I can't connect to VPN

Debbie-TalkTalk — Thu, 20 Jan 2022 07:56:25 GMT

Hi Pootle Sheffield

The Huawei WIFI hub is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie