topic Re: DLM and speed drop in Broadband

DLM and speed drop

stoney1971 — Wed, 19 Jan 2022 02:24:06 GMT

We are experiencing slow download even after upgrade and line repair by openereach

upload speed increases immediately but down load remains around 14 on Fibre 65 package but router indicates 65

dies the DLM profile need looking at

Re: DLM and speed drop

Debbie-TalkTalk — Wed, 19 Jan 2022 07:57:18 GMT

Hi stoney1971

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this further.

Thanks

Debbie

Re: DLM and speed drop

stoney1971 — Wed, 19 Jan 2022 08:32:13 GMT

Have added

Re: DLM and speed drop

Debbie-TalkTalk — Wed, 19 Jan 2022 08:41:27 GMT

Hi stoney1971

Thank you. I've checked the connection stats and your line is in sync at 65.5mb.

Please can you power down your router for a full 30 minutes and then run another speed test once the router has been switched back on?

Re: DLM and speed drop

stoney1971 — Wed, 19 Jan 2022 08:58:51 GMT

ok - will need to do that later as currently we are WFH spo cannot go offline for 30 mins

Re: DLM and speed drop

Debbie-TalkTalk — Wed, 19 Jan 2022 09:00:42 GMT

Hi stoney1971

Ok no problem. The throughput speed should increase following the 30 minute power down of the router.

Please let us know how you get on.

Thanks

Debbie

Re: DLM and speed drop

stoney1971 — Thu, 20 Jan 2022 08:56:10 GMT

Thanks Debbie, powered down overnight and now geeting over 50mbps. Many thanks as this had taken me 5 hours of chat with your online representaives who always insist on doing all the testes even though had been done before and they have accces to the account. You have solved it in 3 messages

Re: DLM and speed drop

Debbie-TalkTalk — Thu, 20 Jan 2022 08:58:13 GMT

Hi stoney1971

I'm so glad to hear that the speed has increased and apologies that this wasn't suggested by our Faults Team.

If you do experience any further issues then please post back here and we will look into this for you.

Thanks

Debbie 🙂