topic Re: Unable to access remote desktop in Broadband

Unable to access remote desktop

cjwatkins21 — Fri, 14 Jan 2022 15:49:31 GMT

Hi,

Similar to some others on this channel, as of yesterday I am not able to access several remote desktops using my Talk Talk internet. I am however able to access them on mobile wifi hotspot.

All of my smart plugs have also disconnected and are not controllable on mobile so I wonder if this might be connected.

Any suggestions would be much appreciated.

Re: Unable to access remote desktop

Skynet_TX — Fri, 14 Jan 2022 20:00:11 GMT

Hi @cjwatkins21,

What model of router do you have, is it the Sagemcom Wi-Fi Hub, if so go to http://192.168.1.1/ and see what 'version' it is showing towards the bottom of that login screen. If it shows SG4K100130 then that is a brand new firmware version that is known to have caused issues with VPN access for some users, especially users using the built in Windows VPN. What VPN / Remote Access software are you trying to use.

However I've not heard of any issues with this new firmware that would affect your smart plugs.

The staff here won't be around now until Monday, but they should be able to respond to this post early next week to help.

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk staff on this community can see your profile details).

Re: Unable to access remote desktop

KeithFrench — Fri, 14 Jan 2022 22:04:58 GMT

Are these remote desktops in your home & you are trying to access them from the internet and they used to work? If so, has your router been allocated a new public (WAN) IP address? Alternatively in line with what @Skynet_TX has said about VPNs, are you trying to access remote desktops out on the internet from home?

One other thing linked to VPNs the latest Patch Tuesday update for Windows 10 & 11 has broken the internal Windows VPN client if you use that.

Re: Unable to access remote desktop

Debbie-TalkTalk — Mon, 17 Jan 2022 07:48:02 GMT

Hi cjwatkins21

I'm sorry to hear this.

Please can you update your Community Profile to include your name and TalkTalk landline number, we can then look into this further.

Thanks

Debbie

Re: Unable to access remote desktop

cjwatkins21 — Mon, 17 Jan 2022 10:22:24 GMT

Hi @Skynet_TX ,

Thanks for getting back to me. Yes I have a Sagemcom Router and it is version SGK100130 and I'm using the Windows VPN client.

The smart plugs I think are a separate issue and seem to be working again.

Thanks

Re: Unable to access remote desktop

Karl-TalkTalk — Tue, 18 Jan 2022 07:20:46 GMT

I've a different model hub on the way to see if this will help.

Thanks

Karl.

Re: Unable to access remote desktop

cjwatkins21 — Thu, 20 Jan 2022 09:52:52 GMT

Thanks Karl, the new router has arrived and I can now connect to remote desktops again. I'll post back the old router.

Thanks

Calum

Re: Unable to access remote desktop

cjwatkins21 — Thu, 20 Jan 2022 09:52:09 GMT

Hi Kari, thanks for your help, the new router is working for remote desktops now. I'll post back the old router now too.

Thanks

Calum

Re: Unable to access remote desktop

Karl-TalkTalk — Thu, 20 Jan 2022 09:53:31 GMT

Glad I was able to help.

Thanks

Karl.