topic Re: Out of date offer in Broadband

Out of date offer

kbike — Sun, 16 Jan 2022 14:22:35 GMT

Received an offer through email dated 14/01/2022 to renew @£27.00 a month for 24mths + free supersafe + powerful Wi-Fi hub + free Amazon Ring indoor camera. Clicked on "Renew with one click" which linked to web page saying this offer has expired! Read the email again thoroughly to find "offer ends 23.59 16/02/2021" in the small print & yet "prices correct at 14/01/2022" a few lines further down. WTF???

Re: Out of date offer

Arne-TalkTalk — Wed, 19 Jan 2022 14:23:12 GMT

Hi @kbike

I will investigate this and let you know

Sorry for the any confusion.

Re: Out of date offer

Arne-TalkTalk — Thu, 20 Jan 2022 14:41:10 GMT

Hi kbike

Can you try the link again.

Let me know how it goes.

Re: Out of date offer

kbike — Thu, 20 Jan 2022 15:03:47 GMT

We're sorry, this offer has now ended.

Re: Out of date offer

Arne-TalkTalk — Thu, 20 Jan 2022 15:09:07 GMT

Can you clear the cache and cookies from you browser.

Re: Out of date offer

kbike — Thu, 20 Jan 2022 16:01:12 GMT

Tried that and also tried Edge instead of Firefox but still getting same message

Re: Out of date offer

Arne-TalkTalk — Thu, 20 Jan 2022 16:34:14 GMT

You will receive a new email.

Re: Out of date offer

kbike — Tue, 25 Jan 2022 13:08:22 GMT

No email or other update as of today.

Re: Out of date offer

SocialTeamJo — Tue, 25 Jan 2022 14:29:28 GMT

Hi kbike,

Have you checked your junk/spam folder?

Thanks,

Re: Out of date offer

kbike — Tue, 25 Jan 2022 15:47:52 GMT

Yes:nothing in deleted/spam/trash

Re: Out of date offer

SocialTeamJo — Tue, 25 Jan 2022 15:57:24 GMT

Hi kbike,

Thanks for checking.

Have sent you a PM requesting for further details, we'll then advise of next steps.

Thanks,

Re: Out of date offer

kbike — Fri, 04 Feb 2022 18:07:52 GMT

Methinks time for a change of provider!

Re: Out of date offer

Arne-TalkTalk — Wed, 09 Feb 2022 14:36:02 GMT

Did you call the loyalty team?