topic Re: My win 8.1 laptop sees router but will not connect to it in Broadband

My win 8.1 laptop sees router but will not connect to it

Eddie12345 — Mon, 17 Jan 2022 21:41:58 GMT

Can anyone help me please? I have just changed from ee to TalkTalk however my laptop wont connect to the router. It sees the wifi but when I click to connect it doesn't prompt me for a password it just does nothing. My laptop connects to other routers fine but not this one. All other devices in the house can connect to my router except this laptop. I have tried updating the wifi drivers and still nothing can anyone help please?

Re: My win 8.1 laptop sees router but will not connect to it

Skynet_TX — Mon, 17 Jan 2022 22:17:36 GMT

Hi @Eddie12345,

One thing you could try to troubleshoot the issues is to split the SSID's on the router, this will allow you to give the 2.4GHz and 5GHz network bands different names, so your Wi-Fi devices will then see those two networks separately, you can then try connecting to one or the other to see if it will connect to either.

Are you getting a good Wi-Fi signal on the other devices (i.e. are you getting good speeds), as if the connection is poor that may indicate Wi-Fi interference, this could also potentially stop some devices from being able to reliably connect.

If Wi-Fi interference is a possibility you could try changing the channels that your router broadcasts the Wi-Fi signal on, you can use free smartphone Apps like this to see what channels are being used within range of your smartphone, you can then change your router to use channels that are less congested.

The TalkTalk staff on this community may also be able to offer more advice, they will hopefully be able to respond to this post tomorrow.

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk staff on this community can see your profile details).

Re: My win 8.1 laptop sees router but will not connect to it

Chris-TalkTalk — Tue, 18 Jan 2022 13:19:57 GMT

Hi Eddie12345,

How are you getting on, have you tried Skynet_TX's suggestions?

Chris

Re: My win 8.1 laptop sees router but will not connect to it

Eddie12345 — Tue, 18 Jan 2022 15:49:38 GMT

I haven't had a chance yet to look at it. I will try and work through those instructions later as I'm working 9-5. Typical as this is the time the tech support line is better. I tried the support last night but it's very basic stuff and they couldn't offer me much.

I will try as soon as I get home and see how I get on, will update here then.

Re: My win 8.1 laptop sees router but will not connect to it

Anonymous — Wed, 19 Jan 2022 06:55:47 GMT

Morning,

Ok thanks for the update and please let us know how you get on.

Thanks 🙂

Re: My win 8.1 laptop sees router but will not connect to it

Eddie12345 — Wed, 19 Jan 2022 07:34:42 GMT

I haven't resolved this yet due to extended work commitments and this maybe the case again tonight.

I do need to get this resolved and won't go away and will update here as soon as I do.

I did have a quick look at splitting the channels last night but I could not see an option to rename the two just the main channel in general. I will get back to this as soon as I can.

All other laptops can connect to it except this windows 8.1 machine and as its my main laptop its very frustrating. I can connect to the Internet via my phone as a hot spot but this is less than ideal as I don't want to go through my phone everytime I connect to the Internet.

Will be back to resolve this.

Re: My win 8.1 laptop sees router but will not connect to it

Eddie12345 — Wed, 19 Jan 2022 07:37:26 GMT

The router just will not prompt me for a password even though it sees a full WiFi signal connection.

Re: My win 8.1 laptop sees router but will not connect to it

Anonymous — Wed, 19 Jan 2022 08:02:52 GMT

Hi,

@KeithFrench - Would you be able to offer any additional assistance please?

Thanks

Re: My win 8.1 laptop sees router but will not connect to it

KeithFrench — Wed, 19 Jan 2022 08:53:35 GMT

@Anonymous has asked me to help you. What make/model of router are you using as well as the make/model of WiFi card in the pc?

Re: My win 8.1 laptop sees router but will not connect to it

Eddie12345 — Wed, 19 Jan 2022 17:48:11 GMT

Thanks for taking the time to come on board and help out with a possible solution Keith. As I appreciate everyone else's input as well.

Work has been so manic at the moment I have been struggling to get onto trying to resolve this so my updates and input here has been a bit slow and limited.

To answer those questions about the router and wireless adapter in the device.

I have an i7 machine running windows 8.1 a Lenovo ThinkPad yoga. The wireless adapter in this machine is an Intel (R) Dual Band Wireless-AC 7265.

As for the router itself its a DG8041W-2.T5

This shows what happens when I try to connect.

https://www.youtube.com/watch?v=wzHL_vv6yBs

Re: My win 8.1 laptop sees router but will not connect to it

Skynet_TX — Wed, 19 Jan 2022 18:32:30 GMT

From that video it looks like Windows Explorer might be crashing and restarting, as it redraws all of the icons on the taskbar when you try to join the network. Are you able to look in the windows event log to see if there is any error in there that might help narrow down the cause.

Re: My win 8.1 laptop sees router but will not connect to it

Eddie12345 — Wed, 19 Jan 2022 18:42:24 GMT

OK thanks agafor your help Skynet

And will look at that when I get a chance. It will contect via phone as a hot-spot though, it doesn't crash then. Will check and update.

Re: My win 8.1 laptop sees router but will not connect to it

Eddie12345 — Wed, 19 Jan 2022 21:29:15 GMT

Looked in the windows event log and it's not pulling up anything unfortunately. I've tried clicking it while the log is open as well to see if anything new shows and it doesn't. I can't understand why every other device in the house will connect but not this one. I had no issues with my last ee router with this laptop and it connects via my phone as a hotspot as well no issues. But I can't keep relying on my phone as a wifi hot spot 😞

Re: My win 8.1 laptop sees router but will not connect to it

KeithFrench — Thu, 20 Jan 2022 09:44:11 GMT

Have there been any updates on your PC lately?

Please open a command prompt window by going to:-

Start > Accessories > Command Prompt

Please enter this command, pressing enter after each one and wait for the response. Then copy and paste the output into your reply.

netsh wlan show drivers

Then I will be able to see both the driver information & the WiFi chipset of the card.

Thanks.

Re: My win 8.1 laptop sees router but will not connect to it

Eddie12345 — Thu, 20 Jan 2022 18:05:40 GMT

Thanks for trying to help out again Keith

No updates have been done to the laptop. I was happily using it to connect to my old ee router and several other wifi routers at work. I was never in the habit of updating windows anyway but I thought I would now to see if that made any difference and would help (its been years :D), but it didn't its still the same even after updating windows.

And I did as you said here

Microsoft Windows [Version 6.3.9600]

C:\WINDOWS\system32>netsh wlan show drivers

Interface name: Wi-Fi

Driver : Intel(R) Dual Band Wireless-AC 7265

Vendor : Intel Corporation

Provider : Intel

Date : 07/11/2019

Version : 19.10.21.1

INF file : C:\WINDOWS\INF\oem108.inf

Files : 3 total

C:\WINDOWS\system32\DRIVERS\Netwbw04.sys

C:\WINDOWS\system32\DRIVERS\Netwfw04.dat

C:\WINDOWS\system32\drivers\vwifibus.sys

Type : Native Wi-Fi Driver

Radio types supported : 802.11b 802.11g 802.11n 802.11a 802.11ac

FIPS 140-2 mode supported : Yes

802.11w Management Frame Protection supported : Yes

Hosted network supported : Yes

Authentication and cipher supported in infrastructure mode:

Open None

Open WEP-40bit

Open WEP-104bit

Open WEP

WPA-Enterprise TKIP

WPA-Enterprise CCMP

WPA-Personal TKIP

WPA-Personal CCMP

WPA2-Enterprise TKIP

WPA2-Enterprise CCMP

WPA2-Personal TKIP

WPA2-Personal CCMP

Open Vendor defined

Vendor defined Vendor defined

Authentication and cipher supported in ad-hoc mode:

Open None

Open WEP-40bit

Open WEP-104bit

Open WEP

WPA2-Personal CCMP

IHV service present : Yes

IHV adapter OUI : [00 80 86], type: [00]

IHV extensibility DLL path: C:\WINDOWS\System32\IWMSSvc.dll

IHV UI extensibility ClSID: {1bf6cb2d-2ae0-4879-a7aa-a75834fbd0e3}

IHV diagnostics CLSID : {00000000-0000-0000-0000-000000000000}

Re: My win 8.1 laptop sees router but will not connect to it

KeithFrench — Fri, 21 Jan 2022 09:03:41 GMT

There is nothing obvious there. I know this won't be the case, but I assume that you are using the correct wireless password?

Moving on from this I can only assume that either the driver being used is not correct for Windows 8, just because you connected to other routers, that may have been on the other WiFi band to the one that you are trying to connect to now, or there is too much WiFi interference on the band that you are trying to connect to at home. If you would like my help to identify levels of such interference, let me know.

Re: My win 8.1 laptop sees router but will not connect to it

Eddie12345 — Fri, 21 Jan 2022 10:30:55 GMT

It won't give me an option to enter a password at all. That's the problem.

Re: My win 8.1 laptop sees router but will not connect to it

KeithFrench — Fri, 21 Jan 2022 10:43:59 GMT

In that case, tell Windows to forget the network. That way it should force you to enter a password.

Re: My win 8.1 laptop sees router but will not connect to it

Eddie12345 — Fri, 21 Jan 2022 10:49:19 GMT

Away from the pc at the moment I work. Don't think there's an option to forget it's never logged onto it in the first place.

I'm sure I've looked in the past at doing that but its not an option. It sees the network as available but won't log on to it.

Re: My win 8.1 laptop sees router but will not connect to it

KeithFrench — Fri, 21 Jan 2022 10:57:32 GMT

Whilst I haven't had a chance to read this article, I did a quick Google search & came up with this:-

https://windowsreport.com/wi-fi-wont-ask-password-6-quick-solution-fix-problem/