topic Replacement router in Broadband

Replacement router

bontosh — Fri, 21 Jan 2022 16:39:46 GMT

Is it possible to have a replacement sagemcom fast 5364 router. No lights on current router and been through various tests with customer support with no results. Power checked cables checked line checked so must be u/s router.

Re: Replacement router

Skynet_TX — Fri, 21 Jan 2022 19:34:39 GMT

Hi @bontosh,

The staff on this community won't be around until Monday now, so you may get faster support by using the live chat or calling customer services on 0345 172 0088 over the weekend, however the staff here should respond to this topic early next week to help if you still need them.

Surprised support didn't order a new router for you there and then, they should be able to arrange that for you.

Re: Replacement router

Debbie-TalkTalk — Sat, 22 Jan 2022 08:58:35 GMT

Hi bontosh

I'm sorry to hear this.

I have ordered you a replacement router, please allow 48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: Replacement router

bontosh — Tue, 25 Jan 2022 16:35:25 GMT

Many thanks for quick action. Received router today and all good now, thank you.

Re: Replacement router

Debbie-TalkTalk — Wed, 26 Jan 2022 06:34:18 GMT

Hi bontosh

I'm so glad to hear this, thanks for letting us know 🙂

Debbie