topic Re: Turn off WiFi optimisation please in Broadband

Turn off WiFi optimisation please

Noisynoodle — Sat, 22 Jan 2022 13:29:55 GMT

Can I get the WiFi optimisation on my router turned off please? All our neighbours are bunched around the bottom few channels and I'd like to move us further up the band to get away from them, but every time I do, the auto optimisation moves the channel back down again.

Re: Turn off WiFi optimisation please

Gliwmaeden2 — Sat, 22 Jan 2022 13:42:33 GMT

Only staff can do this for you, @Noisynoodle.

They'll respond after the weekend.

Re: Turn off WiFi optimisation please

Debbie-TalkTalk — Mon, 24 Jan 2022 08:13:32 GMT

Hi Noisynoodle

Apologies for this.

The WIFI optimisation has now been switched off. Let us know how the connection compares.

Thanks

Debbie

Re: Turn off WiFi optimisation please

Noisynoodle — Mon, 24 Jan 2022 10:16:37 GMT

Thanks for turning off optimisation. Download speed has increased from 40 to 61 mbps since changing the channel.

Re: Turn off WiFi optimisation please

Debbie-TalkTalk — Mon, 24 Jan 2022 10:19:43 GMT

Hi Noisynoodle

That's great, I'm glad to hear that the speed has increased.

Thanks

Debbie

Re: Turn off WiFi optimisation please

Noisynoodle — Fri, 11 Feb 2022 19:09:17 GMT

It looks like the auto optimisation is on again as the router keeps resetting to channel 36. Can you take a look please?

Re: Turn off WiFi optimisation please

Skynet_TX — Fri, 11 Feb 2022 19:34:40 GMT

Hi @Noisynoodle,

The staff here probably won't be around now until Monday, but they should be able to respond to this post early next week to help.

It may be that Wi-Fi Optimisation has switched back on again (if the router has been factory reset, or has applied a firmware upgrade), but if the 5GHz channel keeps changing, and the staff here confirm Wi-Fi optimisation is still switched off, then it is possible you are being affected by Dynamic Frequency Selection (DFS). All routers that broadcast a 5GHz signals have to comply with regulations that mean they check to see if the channel they are broadcasting on clashes with military / weather radar. If your router picks up a signal from military / weather radar on a 5GHz channel that could clash with the one your router is broadcasting on then your router must change channel. This is a legal requirement, and this functionality will be build into the router firmware, it can't be disabled.

Some more info on DFS can be found here : http://www.technical-direct.com/en/operating-wi-fi-network-5ghz-band-make-sure-deploy-dfs-first/

But the staff here should be able to check for you early next week, to see if Optimisation has become enabled again for some reason.

Re: Turn off WiFi optimisation please

Debbie-TalkTalk — Mon, 14 Feb 2022 07:40:51 GMT

Hi Noisynoodle

Have you added the correct landline number to your Community Profile? (please do not post the number on this thread)

Thanks

Debbie

Re: Turn off WiFi optimisation please

Noisynoodle — Mon, 14 Feb 2022 08:37:07 GMT

Yes, the correct landline number is in my profile.

Re: Turn off WiFi optimisation please

Debbie-TalkTalk — Mon, 14 Feb 2022 09:23:52 GMT

Hi Noisynoodle

I've checked again and the WIFI optimisation is still showing as switched off.

Thanks

Debbie

Re: Turn off WiFi optimisation please

Noisynoodle — Mon, 14 Feb 2022 10:32:09 GMT

OK Thank you

Re: Turn off WiFi optimisation please

Debbie-TalkTalk — Mon, 14 Feb 2022 10:34:14 GMT

Hi Noisynoodle

Are you still experiencing this issue? (with wireless channels)

Re: Turn off WiFi optimisation please

Noisynoodle — Mon, 14 Feb 2022 11:23:30 GMT

Yes. I set the channel to one with no other signals on it (Ch. 100) and after a couple of day it changes itself back to Ch.36, which is quite crowded locally.

Re: Turn off WiFi optimisation please

Debbie-TalkTalk — Mon, 14 Feb 2022 11:25:37 GMT

Hi Noisynoodle

Ok, can you monitor this again today because I've saved the settings again (WIFI optimisation switched off)

Please let us know how you get on.

Thanks

Debbie

Re: Turn off WiFi optimisation please

ferguson — Mon, 14 Feb 2022 11:43:01 GMT

@Noisynoodle That is a very high channel and may be subject to DFS correction. Try sticking to the 36 to 48 range.

Re: Turn off WiFi optimisation please

Karl-TalkTalk — Mon, 14 Feb 2022 11:51:33 GMT

Hi Noisynoodle

As ferguson advises, DFS channel selection will affect some of the higher 5Ghz channels and this is nothing to do with wifi optimisation but something built into all UK routers using the 5Ghz band.

Thanks

Karl.

Re: Turn off WiFi optimisation please

Noisynoodle — Tue, 15 Feb 2022 13:57:01 GMT

I moved it to CH 60 yesterday and so far it's stayed put, so it looks like you solved the problem, thank you.

Re: Turn off WiFi optimisation please

Karl-TalkTalk — Tue, 15 Feb 2022 14:00:05 GMT

Glad this is now resolved for you.

Karl