topic Re: VPN CONNECTION STOPPED WORKING in Broadband

VPN CONNECTION STOPPED WORKING

JonesyLIVE — Fri, 21 Jan 2022 20:37:23 GMT

Hi,

I have an identical problem to https://community.talktalk.co.uk/t5/Broadband/VPN-connection-stopped-working/td-p/2852764

I also have the Sagemcom wifi hub. I think it stopped working on Wednesday but was fine before that. I need to be able to access my VPN to work from home.

Thanks

Paul

Re: VPN CONNECTION STOPPED WORKING

ferguson — Fri, 21 Jan 2022 20:51:02 GMT

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk landline number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond. Bear in mind that they will not be back online before Monday.

Re: VPN CONNECTION STOPPED WORKING

Debbie-TalkTalk — Sat, 22 Jan 2022 09:04:23 GMT

Hi Paul

Apologies for this.

I have ordered you a Huawei WIFI hub, please allow up to 48hrs for this to arrive.

Please let us know how the connection compares with this router.

Thanks

Debbie

Re: VPN CONNECTION STOPPED WORKING

JonesyLIVE — Sat, 22 Jan 2022 11:37:34 GMT

Thanks very much! Will keep you updated.

Re: VPN CONNECTION STOPPED WORKING

Debbie-TalkTalk — Mon, 24 Jan 2022 06:30:04 GMT

Hi Paul

Thank you 🙂

Debbie

Re: VPN CONNECTION STOPPED WORKING

JonesyLIVE — Tue, 25 Jan 2022 17:25:32 GMT

Hi Debbie,

The new hub arrived today and solved the problem immediately, I can now connect to my work VPN.

Thanks for your help.

Paul

Re: VPN CONNECTION STOPPED WORKING

Debbie-TalkTalk — Wed, 26 Jan 2022 06:34:56 GMT

Hi Paul

I'm so glad to hear this, thanks for letting us know 🙂

Debbie