topic Re: Broadband keeps dropping in Broadband

Broadband keeps dropping

UK101 — Tue, 25 Jan 2022 11:43:22 GMT

Hi - our broadband drops several times a day for no apparent reason, each time for no more than a minute or two. Yet, the line appears healthy and no apparent issues. Any advice/help would be welcomed.

Re: Broadband keeps dropping

Debbie-TalkTalk — Tue, 25 Jan 2022 11:57:40 GMT

Hi UK101

I'm really sorry to hear this.

I've completed a line test which hasn't detected any faults and the connection appears to be stable.

Would you like me to send a different router for testing to see how the connection compares?

Thanks

Debbie

Re: Broadband keeps dropping

UK101 — Tue, 25 Jan 2022 12:06:35 GMT

Thanks Debbie - I'm not sure a new router is the answer but I'm happy to at least try it, thank you. Presumably, you have my address etc? best wishes, FL.

Re: Broadband keeps dropping

Debbie-TalkTalk — Tue, 25 Jan 2022 12:08:01 GMT

Hi UK101

Is this only affecting the wireless connection or is the wired connection dropping too?

Re: Broadband keeps dropping

UK101 — Tue, 25 Jan 2022 13:49:23 GMT

Both Wifi and wired.

Re: Broadband keeps dropping

Debbie-TalkTalk — Wed, 26 Jan 2022 06:58:47 GMT

Hi UK101

Thanks for your reply.

I have sent a different make and model of router for testing, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Broadband keeps dropping

UK101 — Wed, 26 Jan 2022 09:22:16 GMT

Thank you Debbie

Re: Broadband keeps dropping

Debbie-TalkTalk — Wed, 26 Jan 2022 09:28:33 GMT

Hi UK101

No problem, please let us know how you get on.

Thanks

Debbie