topic Re: Unable to access company VPN in Broadband

Unable to access company VPN

mattpearson88 — Wed, 26 Jan 2022 09:40:47 GMT

I have worked from home for the past 2 years no problem. Since a week ago i cannot access the VPN. Internal IT are suggesting it is the router which i have managed to order and receive a new router however the problem persists. I have seen another post where changes were made to the firmware and it has sorted the issue. I currently have Firmware Version: SG4K100130 on my device.

PLEASE HELP

Re: Unable to access company VPN

Debbie-TalkTalk — Wed, 26 Jan 2022 09:42:43 GMT

Hi mattpearson88

Thank you for creating a new thread. I can try a different firmware or I can send a Huawei WIFI hub. Which would you prefer?

Debbie

Re: Unable to access company VPN

mattpearson88 — Wed, 26 Jan 2022 09:46:51 GMT

Hi Debbie,

When i first called up on Monday I was told i was being sent a Huawei Super Router and i was charged £30 for this only for a Sagecom Home Hub to be received yesterday. I spend 2 hours on the phone only to be told that the Huawei router was not offered anymore which i was obviously not too please about as i had paid for something which i already had.

Please can we try a firmware update firstly?

Then if that does not work the other router option i suppose we try.

Kind regards,

Re: Unable to access company VPN

Debbie-TalkTalk — Wed, 26 Jan 2022 09:53:57 GMT

Hi mattpearson88

I'm really sorry about this.

I've made a change to the firmware, please can you retest and let us know how you get on.

Thanks

Debbie

Re: Unable to access company VPN

mattpearson88 — Wed, 26 Jan 2022 09:58:30 GMT

Hi Debbie,

That appears to have worked i am still unable to access VPN however i believe it is now an internal issues which sits with our IT department.

Kind regards,

Re: Unable to access company VPN

Debbie-TalkTalk — Wed, 26 Jan 2022 10:02:34 GMT

Hi mattpearson88

Have you recently spoken to your IT department?

Re: Unable to access company VPN

mattpearson88 — Wed, 26 Jan 2022 10:20:41 GMT

Hi Debbie

All sorted now. Thank you for your quick resolution with this.

Re: Unable to access company VPN

Debbie-TalkTalk — Wed, 26 Jan 2022 10:21:55 GMT

Hi mattpearson88

I'm so glad to hear this, thanks for letting us know.

Debbie 🙂