topic Re: VPN connection not working in Broadband

VPN connection not working

dlotnu — Wed, 19 Jan 2022 22:05:10 GMT

Hi,

My VPN connection to work has stopped working and I am getting an error message which says "Error 619 : A connection to the remote computer could not be established, so the port used for this connection was closed."

It was working OK on Tuesday 11 January, but not when I tried it on 16 and 17 January and it has not worked since. I have noted that a number of users appear to having a similar problem from Thursday 13 January.

The router which we have (with no problem for about 2 years) is a Sagemcom Fast 5364.

Please can you let me know if there is a solution to this issue as I need to be able to work from home which I am unable to do at present.

Many thanks,

Alistair

Re: VPN connection not working

Skynet_TX — Wed, 19 Jan 2022 22:12:46 GMT

Hi @dlotnu,

What VPN software are you using, is it the built in Windows 10/11 VPN ?

If you browse to http://192.168.1.1/ does the 'version' toward the bottom of the screen say SG4K100130 ?

The TalkTalk staff on this community will be able to help, they will hopefully be able to respond to this post tomorrow.

Re: VPN connection not working

sberrett — Wed, 19 Jan 2022 23:21:48 GMT

I'm in the same boat stuck working from home with no Windows 10 PPTP /L2TP VPN connection and other issues since early hours this morning (19th)

I can confirm my firmware is SG4K100130 on a Sagemcom 5364.

Why can't firmware downgrades be pushed? This is hurting!

Re: VPN connection not working

dlotnu — Wed, 19 Jan 2022 23:23:15 GMT

Hi Skynet

Thank you for your reply.

Yes, it does say SGK100130, so hopefully the Talk Talk staff will be able to respond tomorrow.

Thank you for your help, much appreciated.

Re: VPN connection not working

Debbie-TalkTalk — Thu, 20 Jan 2022 07:11:16 GMT

Hi dlotnu

I'm really sorry to hear this.

I will need to send a Huawei WIFI hub, are you happy for me to arrange this?

Thanks

Debbie

Re: VPN connection not working

dlotnu — Thu, 20 Jan 2022 07:20:14 GMT

Hi Debbie

Thank you for your reply.

Yes, please can you arrange that.

Do you know when you will be able to send it please ?

Thanks

Alistair

Re: VPN connection not working

Debbie-TalkTalk — Thu, 20 Jan 2022 07:24:12 GMT

Hi dlotnu

The router is on its way, please allow 24-48hrs for this to arrive

Let us know how the connection compares with this router.

Thanks

Debbie

Re: VPN connection not working

dlotnu — Thu, 20 Jan 2022 07:37:57 GMT

Many thanks Debbie

I will let you know how I get on with the new router.

Thanks again for your help and quick response to this issue.

Alistair

Re: VPN connection not working

Debbie-TalkTalk — Thu, 20 Jan 2022 07:42:39 GMT

Hi Alistair

Thank you 🙂

Debbie

Re: VPN connection not working

dlotnu — Wed, 26 Jan 2022 21:56:21 GMT

Hi Debbie

I received the new router and it works fine with my VPN connection now.

Do you want me to send the other one back to you ?

Thank you you very much indeed for your very quick response and solution to my problem, it is much appreciated.

Kind regards

Alistair

Re: VPN connection not working

Skynet_TX — Wed, 26 Jan 2022 22:01:40 GMT

If there was a returns bag and prepaid returns label provided with you new router then you can return the old router in that. If no returns bag was supplied, the staff here will be able to send you one.

Re: VPN connection not working

Debbie-TalkTalk — Thu, 27 Jan 2022 06:36:19 GMT

Hi Alistair

I'm so glad to hear this 🙂

Please can you return your old router using the pre paid returns bag.

Thanks

Debbie

Re: VPN connection not working

dlotnu — Thu, 27 Jan 2022 20:16:50 GMT

Thanks Debbie, I will do that.

Thanks again to both you and Skynet_TX for all your help with this.

Kind regards

Alistair

Re: VPN connection not working

dlotnu — Thu, 27 Jan 2022 20:22:05 GMT

Thanks Skynet_TX

There is a returns bag and prepaid returns label in the box so I will use those to return the old router.

Kind regards

Alistair

Re: VPN connection not working

Debbie-TalkTalk — Fri, 28 Jan 2022 06:41:41 GMT

Hi Alistair

No problem 🙂

If you do experience any further issues then please let us know.

Thanks

Debbie

Re: VPN connection not working

FSantos — Fri, 28 Jan 2022 19:09:39 GMT

Hi, same issue here.

My VPN connection to work has stopped working from 13thh January and I am get the error message "Error 619 : A connection to the remote computer could not be established, so the port used for this connection was closed."

It was working OK from March 2020, . I have noted that a number of users appear to having a similar problem from Thursday 13 January.

The router which we have (with no problem for about 2 years) is a TalkTalk WI-FI HUB FAST 5364-3. T8

Please can you let me know if there is a solution to this issue as I need to be able to work from home which I am unable to do at present.

Many thanks,

Fabio

Re: VPN connection not working

Gliwmaeden2 — Fri, 28 Jan 2022 19:42:11 GMT

@FSantos, staff will only reply to the original poster, so please look out for a response on your own thread, after the weekend.

Re: VPN connection not working

Debbie-TalkTalk — Mon, 31 Jan 2022 07:11:55 GMT

Hi @FSantos

I will post on your topic on the Community.

Thanks

Debbie

Re: VPN connection not working

Rosie23 — Wed, 02 Feb 2022 14:18:17 GMT

IM HAVING SAME PROBLEM PLEASE HELP

Re: VPN connection not working

Skynet_TX — Wed, 02 Feb 2022 18:55:49 GMT

@Rosie23 Staff here will respond to you on the new topic that you have created