DG8041W keeps resetting with kernel panic

jmmb20201 — Thu, 27 Jan 2022 14:59:47 GMT

Hi TalkTalk,

Like many other users here, my TalkTalk DG8041W (v1.0.5t) router keeps crashing with kernel panics and rebooting, and it's happening increasingly, now every hour. This is incredibly bad for me as I keep getting dropped off my meetings. I need reliable service.

I have tried the support chat but the agent was not equipped to deal with the issue.

I have seen that other users here have had similar issues, which you have solved by pushing out a firmware update (v1.0.6):

https://community.talktalk.co.uk/t5/Broadband/DG8041w-kernel-panic/m-p/2850168#M829823

https://community.talktalk.co.uk/t5/Fibre/DG8041W-restarts-with-Kernel-Panic-error/td-p/2772076

https://community.talktalk.co.uk/t5/Fibre/DG8041W-Kernel-panic/td-p/2789784

etc.

I have attached the user logs below. If you could help fix this as soon as possible, I would be incredibly grateful.

2022-01-25 21:12:03 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:- 2022-01-25 21:12:03 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2022-01-25T21:12:03.186Z 2022-01-25 21:12:04 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:- 2022-01-25 21:12:04 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2022-01-25T21:12:04.195Z 2022-01-25 21:12:05 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:- 2022-01-25 21:12:05 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2022-01-25T21:12:05.153Z 2022-01-26 21:12:06 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:- 2022-01-26 21:12:06 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2022-01-26T21:12:06.364Z 2022-01-26 21:12:07 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:- 2022-01-26 21:12:07 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2022-01-26T21:12:07.353Z 2022-01-26 21:12:08 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:- 2022-01-26 21:12:08 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2022-01-26T21:12:08.743Z 2022-01-26 21:12:09 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:- 2022-01-26 21:12:09 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2022-01-26T21:12:09.290Z 1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER 2022-01-26 21:22:07 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2022-01-26 21:22:07+00:00], uptime is [50s]. 2022-01-26 21:22:19 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:- 2022-01-26 21:22:29 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:300,PeriodicInformTime:2022-01-26T21:22:29.175Z 2022-01-26 21:27:30 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:- 2022-01-26 21:27:30 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2022-01-26T21:27:30.419Z 2022-01-26 21:27:31 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:- 2022-01-26 21:27:31 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2022-01-26T21:27:31.623Z 2022-01-26 21:27:32 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:- 2022-01-26 21:27:32 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2022-01-26T21:27:32.300Z 1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER 2022-01-27 04:19:34 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2022-01-27 04:19:34+00:00], uptime is [51s]. 2022-01-27 04:19:46 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:- 2022-01-27 04:19:55 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:300,PeriodicInformTime:2022-01-27T04:19:54.984Z 2022-01-27 04:24:54 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:- 2022-01-27 04:24:54 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2022-01-27T04:24:54.521Z 1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER 2022-01-27 12:23:17 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2022-01-27 12:23:16+00:00], uptime is [50s]. 2022-01-27 12:23:29 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:- 2022-01-27 12:23:39 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:300,PeriodicInformTime:2022-01-27T12:23:39.655Z 2022-01-27 12:28:39 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:- 2022-01-27 12:28:39 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2022-01-27T12:28:39.956Z 1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER 2022-01-27 13:00:48 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2022-01-27 13:00:48+00:00], uptime is [51s]. 2022-01-27 13:01:01 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:- 2022-01-27 13:01:11 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:300,PeriodicInformTime:2022-01-27T13:01:11.614Z 2022-01-27 13:06:11 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:- 2022-01-27 13:06:11 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2022-01-27T13:06:11.677Z 1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER 2022-01-27 14:42:30 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2022-01-27 14:42:30+00:00], uptime is [50s]. 2022-01-27 14:42:43 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:- 2022-01-27 14:42:52 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:300,PeriodicInformTime:2022-01-27T14:42:52.611Z 2022-01-27 14:43:28 [Critical][Config-Log] Terminal:WEB(192.168.1.16),Result:Success,Type:Login,Username:admin

Re: DG8041W keeps resetting with kernel panic

Karl-TalkTalk — Thu, 27 Jan 2022 15:17:48 GMT

I've updated the firmware, this should resolve the Kernel Panic issue you are seeing.

Thanks

Karl.

Re: DG8041W keeps resetting with kernel panic

jmmb20201 — Thu, 27 Jan 2022 15:46:01 GMT

Thank you so much @Karl-TalkTalk ! I hope it works!

Re: DG8041W keeps resetting with kernel panic

Karl-TalkTalk — Thu, 27 Jan 2022 15:46:47 GMT

No Problem 🙂

Karl

Re: DG8041W keeps resetting with kernel panic

jmmb20201 — Thu, 27 Jan 2022 15:51:10 GMT

Thank you so much @Karl-TalkTalk ! I hope it works!

topic Re: DG8041W keeps resetting with kernel panic in Broadband

DG8041W keeps resetting with kernel panic

Re: DG8041W keeps resetting with kernel panic

Re: DG8041W keeps resetting with kernel panic

Re: DG8041W keeps resetting with kernel panic

Re: DG8041W keeps resetting with kernel panic