topic Re: Powerline adapter stopped working in Broadband

Powerline adapter stopped working

chiguire — Tue, 25 Jan 2022 23:29:34 GMT

Hi, I have a pair of Powerline ethernet adapters I got from Talktalk when I upgraded to Fibre back in April 2021. These are Huawei model PT200AV.

The one connected to the modem seems to work fine, when plugged in the Power symbol turns on, and the network icon starts blinking normally. The one connected to the Box when plugged in it does not display any lights, not even the Power symbol. When I press the pair button the Powerline icon (the house) turns on, but nothing happens when I keep the button pressed. Once I stop pressing the light turns off.

This happens even if I plug both adapters next to each other in a power socket.

Resetting both devices does not seem to do anything either.

Please advise on what to do. They have worked flawlessly since April but they suddenly stopped working, and I cannot do anything beyond what I've described. Thanks

Re: Powerline adapter stopped working

Karl-TalkTalk — Wed, 26 Jan 2022 09:40:42 GMT

Can you add the home phone number to your 'Community Profile' so I can locate your account.

Thanks

Karl.

Re: Powerline adapter stopped working

chiguire — Wed, 26 Jan 2022 11:52:39 GMT

Hi Karl, Done 🙂 it's in the profile now

Re: Powerline adapter stopped working

Karl-TalkTalk — Wed, 26 Jan 2022 11:59:39 GMT

I'll request a replacement set of adapters are sent to you.

Thanks

Karl.

Re: Powerline adapter stopped working

chiguire — Wed, 26 Jan 2022 12:01:29 GMT

Thank you Karl 🙂 will update the post when they get here

Re: Powerline adapter stopped working

Karl-TalkTalk — Wed, 26 Jan 2022 12:03:36 GMT

No Problem 🙂

Karl

Re: Powerline adapter stopped working

chiguire — Fri, 28 Jan 2022 15:04:03 GMT

Hi Karl, the replacements arrived today and they worked perfectly. Many thanks.

Re: Powerline adapter stopped working

Anonymous — Mon, 31 Jan 2022 09:46:55 GMT

Hi,

Thanks for the update 🙂

Thanks