topic Re: Slow broadband speed on Tv in Broadband

Slow broadband speed on Tv

DBarney — Wed, 26 Jan 2022 20:44:12 GMT

A few days ago I noticed that the Internet speed on my TV is very slow (11-17 Mbps) with a 109-118 ms ping.

The usual speed used to be between 54-72 Mbps with a 10-18 ms ping.

What could be the problem? And the solution?

Re: Slow broadband speed on Tv

Anonymous — Thu, 27 Jan 2022 09:02:06 GMT

Hello,

Can you please update your community profile to include your:

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We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: Slow broadband speed on Tv

DBarney — Fri, 28 Jan 2022 20:59:05 GMT

Updated

Re: Slow broadband speed on Tv

Karl-TalkTalk — Wed, 02 Feb 2022 08:01:42 GMT

when you say TV, are you using one of our TV Boxes or do you mean a smart TV etc.

How is the TV connected to the router, directly wired ethernet, over WiFi or do you have powerline adapters in place?

How are the broadband speeds to your other devices ?

Thanks

Karl.

Re: Slow broadband speed on Tv

DBarney — Wed, 02 Feb 2022 17:59:36 GMT

Hi,

I'm using an LG Smart TV connected by Wifi (the router is next to the TV). I didn't had no speed issue before on the TV but since Friday the 28th of January I noticed that the streaming platforms are not working properly. I have checked the speed on the TV every day since. Today (2nd of February) at 5 pm the speed was between 4 and 7 Mbps with a ping between 172 and 274 ms. The upload speed is 18 Mbps. .... on other devices (laptop, mobile) the speed is normal 65-74 Mbps with 9-11 ms ping.

What would be the issue in this case? If it were only 1 TV i would say that the TV has an issue, but the 2nd smart TV has the same issue.

Re: Slow broadband speed on Tv

Karl-TalkTalk — Thu, 03 Feb 2022 07:19:50 GMT

I've turned off wifi optimisation at your router and changed the wifi channel to the least congested, give this a try and see if there is improvement.

Thanks

Karl.