topic Re: Unable to login to Router Admin in Broadband

Unable to login to Router Admin

Chevin — Sat, 29 Jan 2022 12:14:03 GMT

Hi,

I received a brand new Super Router this morning and everything is up, running and working fine.

However I want to change the password and am unable to log in to the Router Admin page. I am typing 'admin' as username and the password is correct as it is the one supplied with the router.

All it says is 'Incorrect username or password'

Can you help please as i'm baffled!

Re: Unable to login to Router Admin

fr8ys — Sat, 29 Jan 2022 15:55:59 GMT

There should be 2 passwords on the router. One is admin, the other is wifi.

Are you sure you are typing in the correct one?

If so, then try a pin reset on the router to ensure is is set back to factory settings.

If that does not work, youu are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Please post back when done.
Thank you

Ps, i am removing your other post as a duplicate to avoid confusion.

Re: Unable to login to Router Admin

ferguson — Sat, 29 Jan 2022 16:16:41 GMT

Just to add, the router password is in tiny writing on the sticker beneath the removable tab. 🙂

Re: Unable to login to Router Admin

Debbie-TalkTalk — Mon, 31 Jan 2022 06:44:21 GMT

Hi Chevin

Have you used the router admin password from the back of the router? There should be 2 stickers, one for wireless password and one for router admin.

Thanks

Debbie