topic How on earth to I make contact with TalkTalk to end my contract? in Broadband

How on earth to I make contact with TalkTalk to end my contract?

John London — Sun, 30 Jan 2022 06:43:23 GMT

I have been emailing, using the Live chat and phoning TalkTalk to inform them that when my contract ends 14th February 2022, that I want the service stopped and do not want to go to a rolling monthly contract.

How does anyone make contact with them?

John

Re: How on earth to I make contact with TalkTalk to end my contract?

Divsec — Sun, 30 Jan 2022 09:03:05 GMT

Hi @John London sometimes it feels like a ouija board is needed, but chat would be useful and provide a transcript, or by phone on 03451720046 (not 24 hours but usually office hours)

Re: How on earth to I make contact with TalkTalk to end my contract?

ferguson — Sun, 30 Jan 2022 11:37:08 GMT

Details of how to cancel can be found here, bear in mind that the lines aren't open today:

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

Is it your intention to leave without any service at all, or switch to another provider? If the latter, then in most cases the new provider can make all the arrangements for you.

Re: How on earth to I make contact with TalkTalk to end my contract?

SocialTeamJo — Mon, 31 Jan 2022 15:49:26 GMT

Hi John,

I'm sorry to hear you're leaving us.

Have you spoken to our Better Value Team to place a cancellation since your last message?

Thanks,

Re: How on earth to I make contact with TalkTalk to end my contract?

Divsec — Mon, 31 Jan 2022 16:07:54 GMT

@SocialTeamJo I'm sure @John London would appreciate some contact details for the Better Value Team, a phone number or a link to their chat?

Re: How on earth to I make contact with TalkTalk to end my contract?

Arne-TalkTalk — Wed, 02 Feb 2022 10:41:58 GMT

Hi @John London

Best option would be to call the loyalty team on 03451720046 or 03451725157

The will be able to help.

Sorry for any inconvenience caused