topic Bereavements in Broadband

Bereavements

Jeanjohns1941 — Mon, 31 Jan 2022 18:51:59 GMT

My partner recently died and the broadband was in his name so I rang up talktalk to cancel his account and had to set up a new one in my name but have been told it’s been rejected as there’s a cease order on the line what can I do?

Re: Bereavements

ferguson — Mon, 31 Jan 2022 19:12:14 GMT

I am sorry to hear of your loss. If you cancelled the account then that will explain the cease order. Is your intention to keep it? Wait until one of the support team here pick this up and they can advise further.

Re: Bereavements

Jeanjohns1941 — Mon, 31 Jan 2022 19:50:36 GMT

No my intention is to switch to another supplier in my name

Re: Bereavements

ferguson — Mon, 31 Jan 2022 20:01:28 GMT

So have you cancelled the TalkTalk account? That will explain the cease order.

Re: Bereavements

Jeanjohns1941 — Mon, 31 Jan 2022 20:03:06 GMT

Yeah cancelled the account the line was cut on the 25th of January

Re: Bereavements

ferguson — Mon, 31 Jan 2022 20:05:26 GMT

OK, I am not sure what help you expect from TalkTalk, what does your new provider say?

Re: Bereavements

Jeanjohns1941 — Mon, 31 Jan 2022 20:47:25 GMT

The new provider said to contact talktalk 😂

Re: Bereavements

ferguson — Mon, 31 Jan 2022 22:00:27 GMT

If you had asked the new provider to organise a switch then that may have been more straightforward. As it is you should go back to the new provider and point out to them you have cancelled the service with TalkTalk and thus lost your existing phone number. So the new provider will need to provide you with a new number in order to set up a service.

Re: Bereavements

Jeanjohns1941 — Mon, 31 Jan 2022 22:08:25 GMT

I’m not clued up on all this

Re: Bereavements

ferguson — Mon, 31 Jan 2022 22:14:25 GMT

Ok, perhaps understandably so in the circumstances. But the TalkTalk service you cancelled is now no longer in place. So you must ask any new provider to set you up on the basis that you do not have an existing phone number.