topic Was onhold for 3 hours in Broadband https://community.talktalk.co.uk/t5/Broadband/Was-onhold-for-3-hours/m-p/2856099#M831030 <P>Trying to cancel my broadband. Got transferred to customer service departments around 2 hours and 40 mins ago. The hold music has stopped and I can hear what sounds like breathing but nobody responds when I say hello. So likely, nobody has picked up as the call hasn't hung up yet. I tried the live chat, but the agent has stopped responding and my messages won't send. How am I supposed to cancel and get help when nobody in the customer service department answers their phone and the live chat person stops replying?</P> Mon, 31 Jan 2022 19:36:36 GMT jordannelb26 2022-01-31T19:36:36Z Was onhold for 3 hours https://community.talktalk.co.uk/t5/Broadband/Was-onhold-for-3-hours/m-p/2856099#M831030 <P>Trying to cancel my broadband. Got transferred to customer service departments around 2 hours and 40 mins ago. The hold music has stopped and I can hear what sounds like breathing but nobody responds when I say hello. So likely, nobody has picked up as the call hasn't hung up yet. I tried the live chat, but the agent has stopped responding and my messages won't send. How am I supposed to cancel and get help when nobody in the customer service department answers their phone and the live chat person stops replying?</P> Mon, 31 Jan 2022 19:36:36 GMT https://community.talktalk.co.uk/t5/Broadband/Was-onhold-for-3-hours/m-p/2856099#M831030 jordannelb26 2022-01-31T19:36:36Z Re: Was onhold for 3 hours https://community.talktalk.co.uk/t5/Broadband/Was-onhold-for-3-hours/m-p/2856101#M831032 <P>Update - the call hung up at 3 hours 4 mins, nobody answered. This is ridiculous!</P> Mon, 31 Jan 2022 19:42:43 GMT https://community.talktalk.co.uk/t5/Broadband/Was-onhold-for-3-hours/m-p/2856101#M831032 jordannelb26 2022-01-31T19:42:43Z Re: Was onhold for 3 hours https://community.talktalk.co.uk/t5/Broadband/Was-onhold-for-3-hours/m-p/2856560#M831136 <P>Hi&nbsp;jordannelb26</P> <P>&nbsp;</P> <P>Ive checked your account and the cancellation was placed&nbsp;&nbsp;1-Feb-2022 16:03. to complete 3rd March</P> <P>&nbsp;</P> <P>Im sorry that they kept you on hold the call should have ended.&nbsp;</P> Wed, 02 Feb 2022 11:56:55 GMT https://community.talktalk.co.uk/t5/Broadband/Was-onhold-for-3-hours/m-p/2856560#M831136 Arne-TalkTalk 2022-02-02T11:56:55Z