topic Re: When will TT confirm my account ? in Broadband

When will TT confirm my account ?

uk69gb — Mon, 31 Jan 2022 21:56:30 GMT

I signed up with TT (67mbps) through Uswitch 26/01/22.

It advised that I required an Openreach engineer so I chose the date: 01/03/22, however, although I am currently with Virgin Media, I do have an existing BT socket, so I doubt I do require an engineer?

I immediately received an email confirming my gift card card progress with a link to "check my voucher status" - (please allow 48 hours before checking). I have tried to check - giftcloud just advises that "Your purchase is being processed. Once your provider lets us know you have completed your purchase we will update this page.

That was about a week ago. I have received absolutely no contact from TT.

Can anyone tell me how long it takes for them to make contact or to send me the modem ?

How can I check that my application really did go through?

Any help will be appreciated

Cheers

Re: When will TT confirm my account ?

Gliwmaeden2 — Mon, 31 Jan 2022 22:26:23 GMT

Check on Chat, after 9am, @uk69gb.

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

Re: When will TT confirm my account ?

Arne-TalkTalk — Tue, 01 Feb 2022 15:50:00 GMT

Hi @uk69gb

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards