topic Re: router in Broadband

router

Talkalot — Tue, 01 Feb 2022 16:16:25 GMT

I received an email today telling me improvements on my broadband line will take place soon and to please connect the router I was sent in November 2021. Trouble is, I never received a router in November 2021. Can someone please check on this and if I am supposed to receive a new router, please could you send me one? Please let me know if you need any information from me.

Thank you for your help - much appreciated.

talkalot

Re: router

Skynet_TX — Tue, 01 Feb 2022 19:24:26 GMT

Hi @Talkalot,

Assuming you are on ADSL at the moment, that email may well be an indication that they are going to switch you over to Fibre (at no extra charge), for this to work you would have to be using a router that supports VDSL, if the current router that you have does not support VDSL then that is why they should have sent you a new one.

The staff here will be back tomorrow, and will hopefully be able to check to see if a router was sent out to you, and if you do need a new one due to an imminent Fibre upgrade they may be able to arrange a new one for you if the original one has gone missing.

Re: router

Talkalot — Tue, 01 Feb 2022 19:43:58 GMT

Hi Skynet_TX,

Thanks for your informative reply - much appreciated. Yes, I am on ADSL and have an older router which does not support VDSL. I'll wait to hear from the Staff tomorrow.

Re: router

Debbie-TalkTalk — Wed, 02 Feb 2022 06:44:45 GMT

Hi Talkalot

Can I just check, are you experiencing any issues with your connection at the moment? (speed or drops in connection)

Re: router

Talkalot — Wed, 02 Feb 2022 14:27:04 GMT

Hi Debbie,

Thanks for getting back to me. No, I'm not experiencing any problems with my connection at the moment. My download speed is 5 Mbps and upload speed is .8 Mbps which seems to be good for what I do online.

Re: router

Debbie-TalkTalk — Wed, 02 Feb 2022 14:36:44 GMT

Hi Talkalot

Thanks for your reply.

I've checked but I can't connect to your router at the moment. Which make and model of router do you have now?

Re: router

Talkalot — Wed, 02 Feb 2022 14:54:12 GMT

Hi Debbie,

I've got D-Link DSL-2640R

Re: router

Debbie-TalkTalk — Thu, 03 Feb 2022 09:41:14 GMT

Hi Talkalot

Ok thank you. I think we should send a replacement router. Are you happy for me to arrange this?

Debbie

Re: router

Talkalot — Thu, 03 Feb 2022 12:32:54 GMT

Hi Debbie,

Yes, please arrange this. And thank you so much for your help.

Re: router

Debbie-TalkTalk — Thu, 03 Feb 2022 12:40:16 GMT

Hi Talkalot

No problem 🙂

The new router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: router

Talkalot — Thu, 03 Feb 2022 12:45:32 GMT

Hi Debbie,

Will do. Thanks again.

Re: router

Debbie-TalkTalk — Thu, 03 Feb 2022 12:46:44 GMT

Hi Talkalot

You're welcome 🙂

Debbie

Re: router

Talkalot — Fri, 04 Feb 2022 16:02:06 GMT

Hi Debbie,

You're amazing! The new router arrived this afternoon and is hooked up and working well. My speed is marginally better at 5.2 Mbps download and .9 Mbps upload. But as I said, I don't do streaming or gaming so this seems to be good for everything else I do online.

Thank you so much for such prompt service!

Re: router

Karl-TalkTalk — Fri, 04 Feb 2022 16:04:44 GMT

So glad our team were able to help.

Regards,

Karl.

Re: router

Skynet_TX — Fri, 04 Feb 2022 16:23:47 GMT

You may well find the Wi-Fi range is better with a modern router too, as your DSL-2640R really is old enough for the Antiques Roadshow to be interested in it 🤣

Re: router

Talkalot — Fri, 04 Feb 2022 16:37:22 GMT

Hi Skynet_TX,

If laughing makes us live longer...thanks for giving me a few extra years! 🤣🤣🤣

Re: router

Debbie-TalkTalk — Mon, 07 Feb 2022 06:45:33 GMT

Hi Talkalot

I'm so glad to hear this 🙂

I've optimised your connection now the new router is connected and the sync speed has increased from 7mb to 8.1mb.

Please let us know how the connection/speed compares.

Thanks

Debbie

Re: router

Talkalot — Mon, 07 Feb 2022 17:58:09 GMT

Hi Debbie,

Download speed is much better, now 6.9 Mbps and upload .9 Mbps. Thank you so much for your help.

Re: router

Debbie-TalkTalk — Tue, 08 Feb 2022 06:28:55 GMT

Hi Talkalot

I'm so glad to hear this 🙂

If you do experience any further issues then please let us know.

Thanks

Debbie 🙂