topic Re: Support just fobbed me off in Broadband

Support just fobbed me off

Justwalkz — Tue, 01 Feb 2022 21:12:25 GMT

Hi, I’ve made a payment to my bill that’s due. Support left me for over an hour to resolve getting my network back online. Told me I’d be transferred, never did. Left me for 30 minutes and now support is down. Is this really

how disgusting the support team treat people?

Re: Support just fobbed me off

Justwalkz — Tue, 01 Feb 2022 21:14:04 GMT

It seemed pretty clear the woman trying to resolve it didn’t want to deal with it and left it until support was closed.

Re: Support just fobbed me off

Gliwmaeden2 — Tue, 01 Feb 2022 21:28:41 GMT

They do seem to close on the dot, @Justwalkz.

I'll move this to the billing section of the forum, in case you need further help. Staff will only be replying during the day, so not available after business hours. [Edit: actually, I'll move it if you say you need more help with billing. Otherwise, to make sure you are connected again, we might as well leave this here.]

They will need to identify you from your community forum profile details.

Please complete these by going via your avatar/name; settings; launch profile wizard.

Re: Support just fobbed me off

ferguson — Tue, 01 Feb 2022 21:32:28 GMT

@Justwalkz Can you just clarify please: are you having problems with your broadband connection; or was your service restricted because you hadn't paid your bill?

Re: Support just fobbed me off

Justwalkz — Tue, 01 Feb 2022 21:35:46 GMT

Hi I made the payment hours ago for

it and sat in support from 7:30 got told at 8:30 I’d be transferred to get it put back online and it 9, the chat closed. Never got transferred. Seemed asif she just didn’t want to deal with it.

Re: Support just fobbed me off

ferguson — Tue, 01 Feb 2022 21:38:31 GMT

You haven't really answered my question. If your service was restricted because of late payment then it can take 24-48 hours to be restored.

Re: Support just fobbed me off

Arne-TalkTalk — Thu, 03 Feb 2022 14:24:04 GMT

Hi @Justwalkz

Did you get this resolved?

If not please add your landline to your community profile and we can look into this for you.

Thank you