topic Re: 2.4GHZ DEVICES KEEP DISCONNECTING in Broadband

2.4GHZ DEVICES KEEP DISCONNECTING

akhilsete — Wed, 02 Feb 2022 08:33:08 GMT

Hi, I have a couple of devices connected to my router that need 2.4Ghz and can’t use 5Ghz. These devices keep disconnecting from the router and won’t reconnect? Do I need a new router? Can I purchase a generic one to connect to TalkTalk?

Re: 2.4GHZ DEVICES KEEP DISCONNECTING

Debbie-TalkTalk — Wed, 02 Feb 2022 09:08:57 GMT

Hi akhilsete

I'm sorry to hear this.

Please can you update your Community Profile to include your name and TalkTalk landline number, we can then look into this further.

Thanks

Debbie

Re: 2.4GHZ DEVICES KEEP DISCONNECTING

KeithFrench — Wed, 02 Feb 2022 11:09:33 GMT

Slow speed, intermittent dropouts, breaks in the signal, or no signal on some or all devices, might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a by-product of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?