topic Re: Return of equipment in Broadband

Return of equipment

JackCBS — Wed, 02 Feb 2022 10:37:05 GMT

I have received emails from TalkTalk saying that the return of my wifi hub is overdue, but this was returned at the beginning of January, using the pre-paid packing and through the Royal Mail (hub SN: N7200074N004520).

I don't know if these emails are autogenerated and being sent in error, so it would be good to know that the hub has been received so that I won't be charged.

Re: Return of equipment

Skynet_TX — Wed, 02 Feb 2022 18:29:23 GMT

Hi @JackCBS,

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk staff on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.

Re: Return of equipment

JackCBS — Thu, 03 Feb 2022 08:46:43 GMT

Thanks, I've done that.

Re: Return of equipment

SocialTeamJo — Fri, 04 Feb 2022 10:51:20 GMT

Hi JackCBS,

Could you add the GB tracking reference to your to your private notes section of your community profile and I will add it your account?

Thanks,