topic Re: Internet keeps dropping in Broadband

Internet keeps dropping

Kssquared — Wed, 02 Feb 2022 13:47:35 GMT

Hi,

My internet has been dropping a lot over the last few days making working from home a real challenge. Please could I get some support to resolve whatever is causing it.

Thanks

Re: Internet keeps dropping

Chris-TalkTalk — Wed, 02 Feb 2022 15:05:59 GMT

Hi Kssquared,

Line test is picking up a potential issue and I can see that there have been some disconnections. Are you experiencing any problems with your telephone service, any noise on the line?

Thanks

Chris

Re: Internet keeps dropping

Kssquared — Wed, 02 Feb 2022 15:49:47 GMT

Hi Chris, the line is working but is a bit crackly. Any idea when someone could look at it as since I posted this, we have been disconnected a few more times

Re: Internet keeps dropping

Chris-TalkTalk — Thu, 03 Feb 2022 07:08:24 GMT

If there's a crackle on the line then we'll need to look into this first as it could be causing the disconnections. How many telephone sockets do you have? Do you have anything connected to your telephone sockets in addition to your router and one telephone?

Does your master socket have a test socket?

Chris

Re: Internet keeps dropping

Kssquared — Thu, 03 Feb 2022 07:26:58 GMT

Morning. I landed up calling the call centre last night and they are sending an engineer. Disappointingly only on Tuesday !! I don’t suppose you could help expedite this ?

Re: Internet keeps dropping

Chris-TalkTalk — Thu, 03 Feb 2022 07:42:31 GMT

Hi Kssquared,

They would usually book the earliest appointment available, did they tell you this?

Chris

Re: Internet keeps dropping

Kssquared — Thu, 03 Feb 2022 07:53:59 GMT

They said it was the earliest but people do cancel. Are you able to check if anything has changed ?

Re: Internet keeps dropping

Chris-TalkTalk — Thu, 03 Feb 2022 09:00:52 GMT

We would have to cancel your current appointment and try to rebook but this is unfortunately more likely to leave you with a later appointment rather than an earlier one

Chris