topic Re: internet keeps dropping out for a few seconds then come back on in Broadband

internet keeps dropping out for a few seconds then come back on

M-L-7 — Wed, 02 Feb 2022 18:20:59 GMT

Hi,

For the passed few weeks my internet keeps "blipping" that is it goes off for a couple of seconds then comes back on. I have tried all the recommendations to no avail. It does vary sometimes it will be ok for a couple of hours then it will go off and on a number of times in an hour.

I have a TalkTalk Sagemcom Fast 5364 router and connect to it via wifi.

Any help gratefully received

Re: internet keeps dropping out for a few seconds then come back on

Skynet_TX — Wed, 02 Feb 2022 18:44:41 GMT

Hi @M-L-7,

Does the LED remain solid white on the router when you have these issues, as if it does you may well be suffering from Wi-Fi interference, or suffering from the router flipping between Wi-Fi channels.

Re: internet keeps dropping out for a few seconds then come back on

Skynet_TX — Wed, 02 Feb 2022 18:49:26 GMT

If the LED does remain solid white you could try changing the channels that your router broadcasts the Wi-Fi signal on, you can use free smartphone Apps like this to see what channels are being used within range of your smartphone, you can then change your router to use channels that are less congested.

Be aware that the Sagemcom router has a feature called 'Wi-Fi Optimisation', this means it can change the Wi-Fi channel itself, overriding what you have set it to, it can randomly do this after minutes, hours or days !. So if you do find a channel that works well, but then things go bad again, check to see if the router has changed channel to something different to what you set it to. If you do experience this problem then just post back here to ask the staff to disable the 'Wi-Fi Optimisation' on your router, once that is done it will stay on whatever channel you set it to.

If the router is flipping between Wi-Fi channels excessively because of this 'Wi-fi Optimisation' feature, then this can also cause your devices to see intermittent dropouts, so getting this behaviour disabled would be worth while if you think it might be changing your channels a lot.

Re: internet keeps dropping out for a few seconds then come back on

M-L-7 — Wed, 02 Feb 2022 19:55:00 GMT

Hi Thanks for you advice, I am using fixed channels and they don't appear to be changing, at least whenever I have checked them they are as I set them, so I assume they are not changing.

Re: internet keeps dropping out for a few seconds then come back on

M-L-7 — Wed, 02 Feb 2022 20:02:12 GMT

Thanks for your input. I don't know if the light on the router goes out as by the time I have realised the internet has gone off and get to the router it will have come back on.

Re: internet keeps dropping out for a few seconds then come back on

Skynet_TX — Wed, 02 Feb 2022 20:04:50 GMT

Ok, if you log into the router it will show you the 'up time', that would indicate if your router had lost its connection to the internet recently.

Re: internet keeps dropping out for a few seconds then come back on

M-L-7 — Wed, 02 Feb 2022 20:08:05 GMT

According to the router it hasn't lost connect, which is really annoying as I know it has.

Re: internet keeps dropping out for a few seconds then come back on

Skynet_TX — Wed, 02 Feb 2022 20:11:00 GMT

If the 'Up Time' is saying the router has been connected for a long period of time then that would suggest the issue you have is with the Wi-Fi connection between your devices and your router, rather than with the router losing connection with the internet.

Have you actually used an App to determine the best Wi-Fi channels to use in your environment ?

Also, if you want to use static channels anyway it might be worth you getting the staff here to disable the 'Wi-fi Optimisation' on the router, just to eliminate that as a possible cause.

Re: internet keeps dropping out for a few seconds then come back on

M-L-7 — Wed, 02 Feb 2022 20:19:46 GMT

Hi, I don't need fixed channels, I used them to try and eliminate channel flipping as a cause. How do I get the staff to disable 'WiFi Optimisation'. Thanks again for your help.

Re: internet keeps dropping out for a few seconds then come back on

Skynet_TX — Wed, 02 Feb 2022 20:27:53 GMT

The staff here on the community can disable Wi-Fi Optimisation for you, they should be able to do that tomorrow when they pick this post up.

With that disabled the router will stay on whatever channel setting you put it on, but you would really need to use an App like the one mentioned in my earlier reply to determine the best channel to use in your particular environment.

Re: internet keeps dropping out for a few seconds then come back on

M-L-7 — Wed, 02 Feb 2022 20:29:54 GMT

Hi thanks again for your help, I have checked the best channel to use. Thanks.

Re: internet keeps dropping out for a few seconds then come back on

Anonymous — Thu, 03 Feb 2022 06:46:36 GMT

Morning,

Thanks for the update. How is the stability at the moment?

Thanks

Re: internet keeps dropping out for a few seconds then come back on

M-L-7 — Thu, 03 Feb 2022 09:11:54 GMT

Hi Thanks for getting back to me. At the moment it appears to be fine, the problem is it isn't a constant fault, on occasions it will go ok for hours then start playing up several times within an hour. But at the moment it is fine and I'll get back in touch if or when it plays up. Thanks.

Re: internet keeps dropping out for a few seconds then come back on

Anonymous — Thu, 03 Feb 2022 09:22:18 GMT

Morning,

Ok thanks for confirming and please let us know if you need any assistance 🙂

Thanks

Re: internet keeps dropping out for a few seconds then come back on

M-L-7 — Thu, 03 Feb 2022 10:29:27 GMT

Hi, sorry to say that it just went off for about half a minute!

Re: internet keeps dropping out for a few seconds then come back on

Debbie-TalkTalk — Thu, 03 Feb 2022 11:42:55 GMT

Hi M-L-7

Apologies for this.

Would you like me to switch off the WIFI optimisation?

Re: internet keeps dropping out for a few seconds then come back on

M-L-7 — Thu, 03 Feb 2022 11:50:21 GMT

Yes please, just trying to eliminate whatever the cause is. Thank you.

Re: internet keeps dropping out for a few seconds then come back on

Debbie-TalkTalk — Thu, 03 Feb 2022 11:56:10 GMT

Hi M-L-7

The WIFI optimisation has now been switched off.

Please let us know how the connection compares.

Thanks

Debbie

Re: internet keeps dropping out for a few seconds then come back on

M-L-7 — Thu, 03 Feb 2022 12:01:28 GMT

Thanks, I will let you know how it goes.

Re: internet keeps dropping out for a few seconds then come back on

Debbie-TalkTalk — Thu, 03 Feb 2022 12:02:35 GMT

Hi M-L-7

Thank you 🙂

Debbie